Low Wood Bay

Proximity to walks and quiet area

No zebra crossing grid lock road and traffic nightmare and dangerous to cross the road between marina / bus stop to hotel

Location and quiet

The bed was 2 single bed and they put it together to be king which was the mattress not comfortable

The staff were very helpful and I'd like to praise the staff in the Smoke House restaurant in particular, plus he lady on reception at the spa. Courteous, helpful but not overly fussy. The location was beautiful and the public rooms made the most of the view. Decor was also excellent in most rooms although it was getting a little tarnished in some areas.

The hotel policy of only making the pool available within some very limited timeslots. For a hotel charging in excess of £250 for a standard room which appears to pride itself on its leisure facilities, I'd have expected more. It left an unpleasant taste in my mouth and felt very tier structured - you pay for x you only receive x, whereas, if you paid an extra premium we'll give you y, where y, for me should have been a standard, fully available, facility. I also object to having to pay for parking! The room was clean, reasonably furnished but it missed some very simple touches - no vanity kit, dressing gown (but you had to ask for slippers), basic tea/coffee.

Excellent location

Where it was situated

Room was tired and marks on wall , broken floor plate by window and showers in bath so outdated. Don’t like not having a say in whether I tip staff or not. Just automatically take 10%.

We went to enjoy the spa and to stsy over which everything was lovely

The only thing I didn't agree with was we had to pay for overnight patking at the hotel which was £13. The hotel is on its own so there is no where else to park . I think if you are staying over you shouldn't have to pay for the carpark. To be honest I think they have a cheek to ask guests to pay

The Spa (which you have to pay extra for) was AMAZING. Staff were pleasant and nice little touches like gingerbread on arrival. Nice new bathrooms, gorgeous location and grounds.

Some areas brand new, some battered and in need of repair. Our part of the hotel had wet paint, alarms going off in the night, cables hanging from walls. W restaurant overpriced and everyone in bed by 10pm!