LSI Resorts at Ala Moana

地理位置非常好，方便出行去任何地方

沒有早歺

Let me qualify this rating. When I booked "Ala Moana Hotel by LSI Resorts", I thought I was booking a room at Ala Moana (parent company LSI Resort). It was actually the opposite, this room is not part of Ala Moana Hotel, it is owned (AirBNB like) by LSI. Meaning maintenance and servicing is not done by Ala Moana, basically NO maintenance or service. Seven days in beautiful, hot and humid Honolulu, you can imagine the room, sheets and towel conditions; add to broken bathroom fixtures. The Ala Moana tried to help, front desk called a number on file for LSI, which connected me to a rude person who says he did maintenance, once I mentioned what's broken he basically hung up. Five Stars to Ala Moana staff for helping (soap and coffee, not towels since they were different). Next time I'll book directly, Hotels.com showed no difference in the listings, which was misleading. I feel most sorry for the housekeeper who cleaned up after us - so sorry.

Room was old but well maintained

You can walk through the mall

Love for Ala Moana Hotel! Just don’t rent through LSI Resorts! Expect no communication and dirty rooms! If you’re checking in after 5p you won’t have sheets for your pull out. Not recommendable!

Good idea to remember your reservation is managed privately so you will not get the amenities of the hotel. Make sure you buy your own extras to prevent any additional charges. example buy more toilet paper and your own towels.

I did not realize this was a private rental unit prior to check in and that the hotel would not be servicing the room. We ran short of toilet paper and had to go buy some.

Liked that it is connected to Ala Moana shopping center and is also a pink line stop on the trolley. Did not like that there was no daily room service.