Monarchs Quay Arena Apartments by Happy Days

Loved the area down at the Docks but definitely not what wee expected off the side views car parks everywhere.

It really is a lovely place but! need to pay more attention to the cleaning things, The kitchen area was definitely not clean . Bed mattresses both are very badly stained Floors dirty definitely had not! been brushed. The bed pillow was ridiculously thin as well,window blind dirty as well ,sorry but the list goes on. 🫣 We had no hot water for the two days we were there and had to stay in for them to come as well. So sorry to say it was a very stressful time . This was supposed to be a stressful time away with my husband as he has been ill .🫣 Sad really it's a lovely place but definitely not the right location You really need to explain better in your advertising that you're surrounded with car parks definitely no views . Sorry to go on but you did ask and I have been truthful with every word. Just to let you know I work in this industry as we'll and do know what people expect. Thank you .

Nothing

Avoid anything by Happy days these people are not to be trusted at all. They changed our booking at the very last minute to a substandard property with blocked sinks, dirty furniture and in an extremely old and mouldy smelling building with open drug use going around the building. Moreover, they forced is into paying a security deposit after leaving us to stand out in the rain when we asked them to show us the new property first before we agreed to anything which they didn't comply to and made us pay the deposit before we could even enter. The customer service was extremely unhelpful and the manager had reportedly taken off from work and when we contacted booking.com heagically appeared to provide us answers to our queries. These people will up sell you and leave you stranded or with a substandard place to stay. Don't fall for there gimmicks and don't book anything from them if you want to enjoy your stay rather than making it a stressful and regretful decision of yours

It was a short walk to the Royal Albert Docks and Liverpool centre. It was quiet.

The communal areas were littered with dropped food and the view was of a car park.

Location

Prefer a phone call for a little chat

Location, ease of access. Clean

Na

Very modern. Quiet area. Parking up the road. Ideal for those who have bigger vehicles

Everything is perfect

Easy seamless communication. Nice gesture of welcome pack.

It was hot and the fan was not enough to cool the temperature down. If you can look at air conditioning options that would be lovely. Also there was a coffee machine with no pods. The sofa in the living room has stains on it and it should be deep cleaned or changed.

No food was included

TVs (3) were not tuned in. Promised a walk-in shower which was not available.

Great location, fabulous apartment