BGC One Uptown Suite by Christine Suites PH

the number one reason for liking the area was its proximity to the mall and restaurants.

1. finding the place. - when we initially asked the guard outside the building, he pointed us elsewhere 2. the tv was not working

I arrived early, and the reception was very uninterested. I asked to verify the booking. She said I must come back at 1pm. to check in. When I returned, I was not given access, and the receptionist could not contact the owner. I had to find another accommodation. Neither Bookings.com nor the owner has contacted me for a refund. This seems a scam. Im very disappointed and hope I will get my money back.

I was denied access and am not getting Communications back from the owner or bookings.com. Is this a joint scam?

I have booked this place to stay for overnight but ‘the owner mismanaged the booking ! Damn! my name was not on list but the confirmation was sent to me beforehand. I would like a full refund as soon as possible!

They only informed me that I will be transferred to another unit in another building and location when I called them to say that I am in the building and ready to check-in. I booked them a day before my check-in date. I even messaged them via Booking.com and text message of my ETA to let them know I’m on my way but they did not respond. When I finally arrived at the building, I called them for check-in, only to be told that I will be transferred to their other rental at another building and location. I informed them that I don’t have a car to go to the other place. To be fair, they offered to get a Grab car to pick me up. I refused the offer because I need to be within the vicinity of the unit I originally booked. So they told me that they are sorry and said that they will refund me. As of writing, no refund has been made and they are not responding to messages anymore.

Quiet.

The host did not reply to me when I asked if I could leave my luggages at the reception. I came early around 1pm and they allowed me to check in at 3pm. The host replied after more than 12 hrs about it and since I have a lot of luggages, I have to go somewhere. Secondly, I keep on saying I was solo and when I asked the receptionist about the massage that they advertise, she kept saying that there should only 3 people allowed in bed. I keep on saying I am just alone and I was tired because of the whole day. She gave me the number and lastly she said I have to message the host first if they will allow. So, this is a big hassle for me and the receptionists don’t have proper training to make things short. They should be more straightforward. Esp accusing me that there is another adult in the room? What the heck. Lastly, the heater is not working on the shower even I turn on

The location was great because it was close to the grocery store and the mall. It was safe, and the area where the property was, is a beautiful area.

First when we got there, the AC in the dining area was leaking. The host warned us about the problem as soon as we got there. Then suddenly while we were talking to the host, about a gallon of water poured out of the AC. We asked the host how are we supposed to eat, and she just said to move the table. She said that supposedly there was someone who was going to fix it, but the person didn't have the tools. She promised it would get fixed the next day. They fixed it, but when my wife was showering, the hinge of the shower door was misaligned and it looked like it would fall off when you try to open it again. So when we talked to the host, she said they can move us to another unit but we have to wait 3 days. When we finally moved to the new unit, the sink took a long time to drain, there were roaches in the cabinet, and also the wifi was very weak. At that point we were so frustrated I had no energy to complain anymore. There were 2 days of inconvenience waiting around for the stuff to get fixed and then to finally be moved to another unit.

Place was great, but the aircon wasn't working and the mattress was so uncomfortable other then that location was great, communication was great and place was clean.