The Great House Lavenham Hotel & Restaurant

Welcoming staff Great restaurant

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Everything about our stay was exceptional, from first impressions of The Great House and its beautiful surroundings to the chic bijoux bar, stunning restaurant and our beautiful suite. Dog friendly yet spotlessly clean, this hotel boasts fabulous friendly and knowledgeable staff, a superb drinks menu and most importantly - delicious food at dinner and breakfast! We couldn’t fault a thing and cannot wait to return. The Great House is THE perfect weekend getaway.

Beautiful decor, comfortable, relaxed, good food, friendly staff

Room was beautiful Food in restaurant was delicious

Old property with heat provided by radiators not so easily controlled, room was a little warm overnight. We should have turned the heating down earlier. Could have done with a night light in the bathroom which was down a couple of steps.

Lovely welcoming hotel with great staff.

Stairs to rooms rather difficult to negotiate

The house itself was beautiful and we had a great time in the Red Room. It was really beautiful, cosy, and well decorated. Nothing was missing.

The food was okay, but nothing more. It felt pricey for what it is, as it’s essentially pub food. Also, I wouldn’t recommend the yoghurt and granola for breakfast, as the granola tasted old and not very fresh. The most disappointing part was the overall experience. I sent an email a week before to book the restaurant for my partner’s birthday and also asked for the Rolls-Royce experience, which is advertised as complimentary on the website, just for fun. I had to chase them as I received no response. They eventually replied asking where to pick us up and saying they would let me know the price for the Rolls-Royce. This was the first misalignment, as it was supposed to be complimentary. Then, the day before our visit, they sent another email in response to my initial request, apologising for the late reply (!) and saying that the table had been booked for lunch and that the Rolls-Royce could not happen due to staff sickness. During lunch, I brought candles and asked the manager to have the kitchen put one on my partner’s dessert, which they did. (they kept al my candles btw). However, I would have appreciated a small gesture from the restaurant, a piece of cake or a little something for my partner, as most restaurants usually do. There wasn’t even a “happy birthday” or any acknowledgment at all. Small touches make the whole guest experience. Sadly, it felt like there was a lack of warmth here.