Hayy Apartments Comfort in the Heart of Kirkstall

The property was warm cosy and home feel

The shower kept going hot and cold cracks in front door crack in balcony door broken toilet seat

The property was very dirty although I was assured it had been cleaned. the rooms smelt even with a window open so was very cold and only one heater worked. felt like an old student accomodation so not looked after.

The only positives were the location and the free car park, which were convenient for our stay. Apart from that, there wasn’t much else to appreciate.

The instructions to access the building and the flat were extremely long and confusing (several codes for the door), we even had to ask neighbours for help. The facilities are in very poor condition: a broken bed, a smelly shower room and kitchen, mould in the shower cubicle, a tiny sink, stained carpets throughout, a broken sofa. The flat looked nothing like the photos on Booking.com (for example, the bright blue sofa was actually a worn, broken grey sofa). We were genuinely relieved to only stay 1 night, as it was not a comfortable or pleasant place at all. I am actually thinking of asking for a refund as my family had to take a shower somewhere else.

It is not somewhere I would go again. Too many stairs, no lift, shower not very clean. It is ideal for young people.

Shower needs a good clean. Too many stairs, no lift.

Nothing - paid for a night. Couldn’t even get in the room! Had to leave after an hour of trying, calling someone, had to send a video, had another resident try and nothing. Person on phone kept saying it was fine.

Everything. Looks good on website - area a concern. Looked very dodgy from outside. Dirty in corridors, people playing loud music and smelled strongly of cannabis!

Good location. Good instructions on how to access the flat. Good contact with the staff.

At first glance, everything seemed fine. Then came the disappointment... 1. No TV remote control. 2. The TV was crookedly hung on the wall and did not receive any channels because the cable was damaged. 3. The sink in the bathroom was clogged. 4. When we opened the microwave, we were greeted by an unpleasant smell and dishes with old food. 5. No wonder, because the microwave did not work at all. 6. The electric heater in the living room did not work. Only after replacing the fuse in the plug did it start working. (Good thing we're electricians.) 7. The only saving grace is the good contact with the staff. They wanted to send someone to clean... but it's too late. The flat should have been cleaned and the faults repaired before renting.