Tucan Suites Tarapoto - Hotel Asociado Casa Andina

The property was nice and clean

The property needs slight updating, the shower head wasn’t working properly, a few things were a bit outdated.

The stuff and everything was great! The food delicious. No insects at all (what a was worried about). Thank you for the perfect stay <3

Nothing is missing

Level of service - the staff was really attentive, willing to help, spoke English

It was a clean, nice property. Staff was very kind and responsive.

Air conditioner broke down but staff responded immediately and insisted on moving me to suitable room.

It cost $140 USD to book online and in the email it said to pay addition the property fees when arrived and that it would be $30 uSD. When I got there, I was charged $106USD. Wtf? They were not transparent on their price. I felt tricked.

Room had AC and it was clean. No bugs. Restaurant in the hotel was quite good.

I'm not sure about this but I think the hot water is heated by the sun, so if you don't shower before nighttime you're not going to get hot water. Lots of screaming chickens and barking dogs in the area, much of which I heard throughout the night.

The rooms were wonderful and chilling out by the pool in the tropical jungle air was fantastic

We stayed at Tucan one night both on arrival in Tarapoto and before departing Tarapoto. The first night we were there they put us in a normal room overlooking the pool with the kitchen upstairs. That room was alright, but there was no hot water. I think that was because the water is heated by solar and it was already late and without sun when we arrived. When we came back for the second night, they put us into a bigger room upstairs and there was plenty of hot water.

There was no hot water the first night we were there. When we asked the staff, they just told us to keep the water turned on for longer. Half an hour of water wasted later, the water was still cold.

Picked me up at the airport. Staff was friendly, facility clean and the food and beverages excellent.