Jaw-Dropping Lodge with Hot Tub on Lake Windermere

Beautiful setting & accommodation very clean, comfortable & high quality.

Nothing

Clean and warm cosy

Beautiful location, clean, hot tub

It wasn’t decorated for Christmas

Beautiful location with stunning views.

We didn’t like the fact that you couldn’t check in till 16:00. The last pool session is 15:15 so if you was only staying one night, You wouldn’t be able to use the pool as the first session for the pool is 10:15am and the check out time is too early at 10:am. Didn’t like the fact that you had to pay to use the pool. If you’re staying on site that should be complementary. Also the pool is closed on a Monday and Friday, it should be open every day if you have guests staying. Also the swimming sessions are only 45 mins with 30 min breaks in between sessions, we feel it should be longer sessions to swim.

Amazing location, gorgeous lodge with everything we needed, even left us washing up liquid, dishwasher tablets, cloths and tea towels. Lovely view of the lake and hottub was a nice bonus,, even in November. .

Nothing.

The location, the accommodation and would go back again

Cannot fault the property

Excellent location, very close to the lake. Very well furnished with two very good bathrooms. Ideal for families and hot tub is a great bonus. If there was a negative it would just be that the beds could be comfier. Apart from that an excellent lodge, would certainly recommend.

N/a

Lovely cabin. Everything you need. Had a lovely time

The site itself is in a great location and the staff within the reception, bar and leisure facilities were great. They were particularly helpful when the owner of the property was not responding to basic health and safety problems.

Where to start… it was “jaw dropping” in the worst possible way! We arrived to a fly infested, smelly and unclean lodge. Not sure when the previous guests left and the bluebottles moved in! As we had arrived after a long drive with two young children and a punctual Asda delivery we had no option but to clean the communal area ourselves while we unpacked the food delivery and waited for the owner to send a cleaning team. A disgruntled but friendly member of staff carried out a surface clean with the promise of a deep clean the next day. This never happened. Apparently we were meant to know we were to leave the only key for access?! The kitchen was a health and safety nightmare. Pots were burnt, dirty, rusty and unusable. They were eventually replaced by the next day after we were forced to eat out for dinner on our arrival night. ALL crockery and utensils were dirty with caked on food and stains. We had to clean all of these ourselves along with the filthy drawer liners (not our idea of fun after we discovered the dishwasher didn’t work properly) The previous guest’s food was frozen into the freezer drawers, the fridge was dirty and missing all the door shelves, barbecue was filthy with food debris and old coals. The hot tub was dirty and with a matt of someone’s hair in the filter. The cleaner’s 14 year old son assured us it had been drained and cleaned before we arrived and that it was simply because guests don’t know how to treat facilities that the cover was torn, ill-fitting and with broken handles. Apparently he has a certificate for using the correct chemicals and somehow knew it was fully serviced despite nobody knowing we were arriving. Cigarette ash littered the decking but we couldn’t sweep it all due to there being only a broken brush. The replacement outdoor cushions were stained and didn’t fit the furniture after the original ones were removed by the cleaner as they were saturated with rain from previous guests leaving them out.