AG Hotels & Suites

Friendly and professional staff

Always room for improvement

The staff I came in contact with were lovely.

I was extremely disappointed with my stay at this hotel. The standards were very poor from start to finish. The airport pickup arrived an hour late, which was a bad start. On arrival, I found the facilities to be in shocking condition – the toilet seat was broken, the wall panels and wallpaper were torn, and the shower was filthy and rusty. The fridge had no water, the glass door was broken, and the mattress was so hard I couldn’t sleep at all. Overall, this was one of the worst hotel experiences I’ve ever had, and I would not recommend this place to anyone until serious improvements are made.

The driver who picked us up and took us back was very nice. The breakfast was also nice

Poor communication with the staff, bathroom was dirty and very rusty. Air conditioning didn't work at all, the bed was very uncomfortable felt like I was sleeping on a floor. The pictures look way better than in person

Good breakfast. Relaxing environment. Welcoming staff.

Uncomfortable bed, a bit hard. Wall stickers were tearing off.

Professionalism

Nothing

The staff very friendly and welcoming. The location was ok for me.

The breafast lacks variety. For me, I could have only chosen toasted bread, eggs and sausage resulting in not having breakfast for quite a few days, which was paid for in the package. Whats on the menu was never available so I had to start eating out at other restaurants in the area. Little to no wifi and when you do get connection, it cuts off after a few seconds or the most 2-3 minutes, then you have to continuously reconnect and hope for the best. This was reported, but was only given a wifi router the last 2 days of my trip Lighting issues in the room - was in darkness for almost 5 hours unable to sleep because of the heat as the AC and light were not working. Reported it and was moved to another room in the middle of the night. In the new room they relocate me, there was no running water the following morning, so I had to use bottled water to wash my face and brush my teeth. No bath until they fixed the issue which was ok. AG Hotel & Suites really need to update their information on booking.com as what is advertise on the web site is not what you find at the hotel. For example, the advertise there is a swimming pool but it was not in operation for the entire duration of my trip. They stated they have two restaurants but there is only one small restaurant with a seating capacity of may be 20 people, there is no bar as advertised on the website. I was told the bar and the second restaurant closed down about 5 years ago...and the list goes on, but these are the major ones that impacted me alot.