The Queen Vic Hotel

Location and price

Bed was broken, lots of upgrades needed

Absolutely freezing and dirty

I didn’t stay for the 2 nights - it was dirty and freezing - I complained and got no reply or refund.

The room was very basic with no heating on at all freezing cold especially on the sea front.

Staff was polite

Bedrooms filthy and had bedbugs in i got bit and had severe reaction. Hotel have not responded to multiple complaints since

Staff where excellent very friendly room was just right for us aswell highly recommend

Hi the parking space outside !!!!

Hi we stayed in room 12A the most expensive room at £105 This was the worse hotel room we have ever had the unfortunate situation to stay in The bathroom was beyond dirty Toilet seat covered underneath from last guest Rusty bin full of last person s rubbish !!!! Radiator dirty bath full of ginger hairs it was barely usable!!!! We hadn’t taken much notice at 4 pm when booking in as we were rushing out to the football!!! It was at 11 pm we noticed how poor it was !!!! The bedding on bed and towels were clean a plus point window curtains were on the floor always useful when wanting to cut out street lights???? Main big window just didn’t close there was a hair clip from last guest who had obviously struggled too !!! We used the bed and left at daylight!!!! I would avoid this hotel !!!!! They didn’t reply to my message??? Maybe they don’t have any cleaning staff ??????

The staff were lovely, warm, and welcoming. The location was brilliant. Lyndsey went out of her way to try and help us. The staff need more recognition, and maybe the owners could put as much money into the hotel as the bar! The room had potential it was big and spacious. Breakfast was lovely.

Walking down the corridors to the room we felt pretty cold, however once we opened the door to our room it was absolutely freezing. We went down to the bar/reception to be told the heating was broken, then someone told us it wasn't broken it needed switching on, it was on a timer and it had been "boosted". We sat in the warm bar for a while, went back up to our room hoping it would be warm, still baltic. The water finally ran luke warm after a while of running the tap so I chanced a shower, soaped up and hair shampoo'd the shower then decided to go ice cold. Once out of the shower, wrapped in a towel, the fire alarm went off several times, (my lad was in the cold shower at the time). Staff came and checked all was ok, then returned again to double check, by this time, Im now in my underwear. They wanted to double check the room as my sarcastic comment of we have lit a candle to try and get warm was actually taken seriously. So we let them in, I hid away behind the wardrobe door, realising too late, half the curtains were missing (the curtains rails were on the floor) so most of the sea front had seen me in my underwear! We got ready and left for an evening at a family party. When we returned we hoped the heating had come on and warmed the room, it hadn't, we retrieved the spare duvet and curtains from the bottom of the wardrobe and placed them on the beds, we were going to be going to bed fully dressed. My husband popped down for a cigarette and mentioned to the ladies how bad it was, a very lovely lady lyndsey brought us extra duvets, agreeing the room was freezing and all this at well after midnight. (She is lovely and deserves a mention, she really did go Above and beyond) So settled in bed fully dressed with mountains of duvets, we turned the light off......oh my goodness, the room was brighter without the light. The street light (space ship) outside the incurtained windows lit the whole room up!