Jiva Hoa Lu Retreat

The serenity and peacefulness. Staff were so lovely and helpful

Die Ruhe und man bekommt was die Bilder versprechen

גן עדן טבע מהמם , 5 דקות שאטל מהמלון למרכז. מושלם

לעזוב

Ein sehr schönes Hotel in einer atemberaubender Kulisse. Die Gärten, Außenanlagen und die Kleinen Villen sind schön Der Pool ist wirklich schön und hat einen spektakulären Blick.

Wifi sehr schlecht. Zimmerservice muss verbessert werden. Und für 5 Sterne Hotel, sind die Fahrräder eine Sammlung aus Schrot überhaupt nicht angemessen. Wir konnten damit überhaupt nicht fahren, alle andern hatten schöne Bikes.

Comfy beds that’s about it

I would strongly encourage future guests to reconsider before booking this property. The hotel positions itself as a high-end experience, however, it consistently fails to deliver on even basic standards of service and quality. From the outset, the experience was disappointing. Check-in was unnecessarily slow, and staff demonstrated a noticeable lack of professionalism and customer care. One example that stood out was the issue with bicycles — an amenity clearly advertised as part of the stay. We were initially told none were available. After questioning this (as it was a deciding factor in our booking), two bicycles suddenly “became available” within minutes. This inconsistency set the tone for the rest of our stay. Over the course of three weeks travelling through Vietnam, we stayed in a range of properties — including both high-end and mid-range accommodations. Unfortunately, this hotel ranked among the worst experiences we had, despite its premium positioning and pricing. In fact, several mid-range properties offered significantly better service, organisation, and overall value. While the pool area is visually appealing, it is poorly managed. There are not enough day beds or shaded areas to accommodate guests, leaving many without a comfortable place to sit or relax. The food was, without exaggeration, the poorest we encountered during our entire trip. The quality was consistently below standard — meat was tough and rubbery, and dishes lacked freshness. On one occasion, a fried rice dish appeared to be made with frozen vegetables and had the quality of reheated, mass-produced food, which is entirely unacceptable at this price point. Ordering food and drinks is also unnecessarily complicated. Guests are required to use an app that appears designed to create a “luxury” impression, but in practice it is unreliable and ineffective. This results in delays and a frustrating guest experience rather than convenience.

I am at loss for words about what was good - perhaps the beds were comfortable and the bed linen was nice ? Nice surroundings

I would strongly encourage future guests to reconsider before booking this property. The hotel positions itself as a high-end experience, however, it consistently fails to deliver on even basic standards of service, comfort and quality. From the outset, the experience was disappointing. Check-in was unnecessarily slow, and staff demonstrated a noticeable lack of professionalism and customer care. One example that stood out was the issue with bicycles — an amenity clearly advertised as part of the stay. We were initially told none were available. After questioning this (as it was a deciding factor in our booking), two bicycles suddenly “became available” within minutes. This inconsistency set the tone for the rest of our stay. Over the course of three weeks travelling through Vietnam, we stayed in a range of properties — including both high-end and mid-range accommodations. Unfortunately, this hotel ranked among the worst experiences we had, despite its premium positioning and pricing. In fact, several mid-range properties offered significantly better service, organisation, and overall value. While the pool area is visually appealing, it is poorly managed. There are not enough day beds or shaded areas to accommodate guests, leaving many without a comfortable place to sit or relax. The food was, without exaggeration, the poorest we encountered during our entire trip. The quality was consistently below standard — meat was tough and rubbery, and dishes lacked freshness. On one occasion, a fried rice dish appeared to be made with frozen vegetables and had the quality of reheated, mass-produced food, which is entirely unacceptable at this price point. Ordering food and drinks is also unnecessarily complicated. Guests are required to use an app that appears designed to create a “luxury” impression, but in practice it is unreliable and ineffective. This results in delays and a frustrating guest experience rather than convenience.