MASA AL NAJWA

You joking it was no hotel booked for us we had hard time finding a nother hotel

AVOID THIS PLACE LIKE THE PLAGUE! IT IS A DISGRACE! Our stay — or rather, our attempted stay — at this so-called hotel was an absolute nightmare. We arrived in Madinah around 10:15 PM on February 21, 2025, after a long and exhausting journey from Makkah, expecting to rest for the night. Instead, we were met with confusion, frustration, and sheer incompetence. First of all, the address provided by the property was completely inaccurate — we couldn’t locate the hotel despite circling the area multiple times. It was like the place didn’t even exist. To make matters worse, the property management was utterly unresponsive. I tried calling numerous times from our hotel in Makkah before our arrival, and no one ever picked up. When I finally managed to get through via WhatsApp and informed them about our late arrival, all they said was “ok.” No guidance, no assistance — nothing. The communication was non-existent and shockingly unprofessional. It felt like a complete scam. We were left stranded in an unfamiliar city late at night, with my wife and 5-year-old child, with no hotel to check into and no help from the property whatsoever. In desperation, we had to find another hotel last minute, and of course, ended up paying far more than we had budgeted. The stress and anxiety caused by this experience were overwhelming. Not knowing anyone, struggling with the language barrier, and being abandoned by a property we trusted made this one of the worst travel experiences.

Good

I think hotels loke these shoild be taken down from expedia. I had a booking, and on getting there, i was told no room available. It was quite ridiculous at the start, but it turns out to be true. No one should be allowed to go through this all because of a terrible hotel with terrible staffs that can only communicate in Arabic and couldn't even read. The whole business is a joke.

It was so dirty all over cockroach in the bed in a while. AC was broken definitely I’m not gonna

Its good location

The space in the room is very tight. The bathroom was terrible.

Good stay and sociable team.

It was very bad experience from the 1st night, people were smoking all over the Hotel, you get too much smell even in your room, i couldn’t sleep, never recommend this Hotel.. but Thanks and appreciated for Hotel.com to understand and handle the situation and able to relocate my hotel next day with my convenience with the same price.. Thanks again 🙏

clean