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8 / 10 Guest Rating

Tru By Hilton

263 Britain Street, Santee, us

Tru By Hilton - main view

About the Property

Convenient Location: Situated in Santee, Tru By Hilton provides easy access to nearby attractions and the Charleston International Airport.

Modern Amenities: Enjoy the convenience of free WiFi, an indoor pool, and a 24-hour front desk during your stay.

Entertainment and Business Facilities: Take advantage of the entertainment staff, billiards, and business center for a well-rounded experience.

Book your stay at Tru By Hilton in Santee today!

Facilities & Amenities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent37 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

M
MarkusUS
Verified booking
young couple
Standard Room
Stayed in May 5, 2025

"Good"

7.0
Helpful?
S
ScaranousUS
Verified booking
young couple
Standard Room
Stayed in Feb 17, 2025

"Superb"

9.0
Helpful?
A
AntoinetteusUS
Verified booking
young couple
Standard Room
Stayed in Dec 29, 2024

"Our stay was comfortable, convenient and worth the money"

10.0

Location, newness, friendly accommodating

It could’ve been slightly cleaner the room, but other than that all was very good and I do mean slightly cleaner the bathroom floor to me was not the cleanest

Helpful?
K
KathyusUS
Verified booking
family with young children
Standard Room
Stayed in Nov 25, 2024

"Not as expected. New but cheaply made"

4.0

Ease of check in

Uncomfortable beds/pillows, thin comforters. Not easy to use dispensers

Helpful?
S
SylvonnausUS
Verified booking
young couple
Standard Room
Stayed in Nov 19, 2024

"It was ok"

6.0

Location

I wanted a king bed and was given 2 queen beds

Helpful?
R
RoxanneusUS
Verified booking
solo traveller
Standard Room
Stayed in Nov 1, 2024

"Exceptional"

10.0
Helpful?
L
LashaunausUS
Verified booking
solo traveller
Standard Room
Stayed in Oct 15, 2024

"I loved it"

10.0
Helpful?
L
LindausUS
Verified booking
solo traveller
Standard Room
Stayed in Oct 4, 2024

"Disappointing"

4.0

It was newer and clean

First room had pieces of the floor missing, right in the middle or the room, had to go to deck and get another room….after a long day of travel, not fun!! My big disappointment was you only have ONE chair in the rooms and it was a desk chair! I don’t like sitting on the bed to get my feet up. You have people staying longer than a week end….you need comfortable chairs and at least 2 in every room. Trying to ck in, and being very tired, I had to wait for the desk to deal with a customer on the phone trying to make a reservation. That desk should not be for reservations…. Customer service for in house guest only .

Helpful?
D
DavidusUS
Verified booking
young couple
Standard Room
Stayed in Oct 4, 2024

"There was no number to call your crappy service"

1.0

You suck. We went to the hotel and they did not honor the booking even though we paid. You owe us a refund and an apology. My tel is 215 307 7026. Call today or I will post about your miserable service on Facebook and embarrass you.

Your crappie service. There was no one to call.

Helpful?
P
PatriciausUS
Verified booking
solo traveller
Standard Room
Stayed in Sep 25, 2024

"The hotel was great. The staff was so friendly. The second night was horrible because of a party."

5.0

The staff was incredible. They were very friendly and accommodating. I have food allergies and was not able to eat anything on the breakfast bar. The morning staff found a dairy free milk for me. That made my day!

The second night was horrible. I had an early morning appointment on Saturday morning and there was a party or something right by me. I am not a prude and want people to have fun but they were so loud until after 1 am. I called the front desk several times from my room and no one answered. I also called the main phone number from my cell phone and no one answered. I was literally in tears as I tried to go to sleep knowing that I had to get so early.

Helpful?