The Vine Hotel Chapel st Leonards

The location of the property was fantastic

I want to make it clear that it wasn’t the girl at the bars fault! she was literally left to serve the bar and check guests in their rooms on a Friday evening by herself. This is an issue with the owners/management. When we arrived we had to stand with customers ordering drinks at the bar to check in, once we finally got served the lady told us we’d have to wait for her to serve the customers at the bar first and then she would check us in. We had to stand with our belongings waiting for 10 minutes before we could even get to our room. This wasn’t her fault she clearly had too much work to do. When we got to our room the spoon and cup were disgusting and clearly hadn’t been cleaned since the last residents had been. (I have photos) This meant that we couldn’t even have a drink when we got up in the morning. Not the mention the room was absolutely full of bugs.

Very clean , nice room and comfortable bed

The room was very clean and tidy. Staff very friendly

The bed was quite small, it seemed smaller than a standard double. There wasn't a hairdryer in the room but when I mentioned this to the cleaning staff on the morning of checkout, she provided one and said I could take my time with checkout .

Didn’t have breakfast.

Pillows were flat and lumpy. Didn’t replenish tea and coffee etc. Noise went on to late at night. Got locked in on the first morning for 20 mins because the door was jammed. Just as well there was not a fire.

Very comfortable staff were lovely room served our stay

Nothing

Bed comfy Dust everywhere Hairs on bed Quiet Looked like room hasn't been used for a while Understanding and pleasant reception Young guy but very Knowledgeable and approachable

TV left on bed not fixed to wall Not acceptable

No breakfast option Wanted 2 keys to room as we were at separate functions on the 1st night... told this wasn't an option which is ridiculous

Nit having 2 keys to room

The room smelt of pure sewerage. It was vile!