Pittville Student Village in Cheltenham

Everything is good but no kettle to make coffee.

No access to kitchen and no tea facilities in the room

As above

Staff very helpful and friendly. Handy location. Nice compact room with showr

Extremely expensive for basic accommodation with no. Facilities. Price should reflect no TV no kettle. At right.price it would be good. Shame parking limited

Not a huge amount but it’s basically student accommodation so equivalent to a hostel. No frills. Staff on check in were very helpful.

Check in process is privacy intrusive - forces you to provide ID to third party company that also asks reasons for stay etc which is completely irrelevant to the purpose. Next to no parking on site. Mainly, the big issue here is the cost. I paid £110 for one night stay in what is essentially a hostel. Bed and shower with towels is what you get. Prices for booking on the day were closer to £300. Additional extortionately high costs for early check ins too of £60-30.

Nothing

The fact I wasn't able to get a refund and now I have to get a solicitor.

Location,staff in site.

Room should have been cleaner. I had to leave early still waiting on instructions re the insurance claim for this.

Value for money. Good communication, swift response to queries.

Cleaning could be better. The ability to use the kitchen would be beneficial, but I knew this wouldn't be the case as it was clearly communicated before the trip.