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9.2 / 10 Guest Rating

The Old Custom House

The Quay, Poole, gb

The Old Custom House - main view

About the Property

Breathtaking Sea Views
Enjoy stunning sea views from The Old Custom House in Poole, just steps away from beautiful Hamworthy Beach and Poole Harbour.

Modern Amenities
Relax in our well-equipped units featuring flat-screen TVs, fully equipped kitchens with dishwashers, and private bathrooms with showers. Free WiFi is available throughout the property.

Convenient Location
Explore nearby attractions like Sandbanks, Bournemouth International Centre, and Corfe Castle. Poole Beach is just a short walk away for a day of fun in the sun.

Ready to experience seaside tranquility? Book your stay at The Old Custom House now!

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Bar
Breakfast in the room
Non-smoking throughout
Invoice provided
Breakfast takeaway containers

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Managed by a private host A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

9.2
Exceptional444 verified reviews
AI Summary

Guests highly rate the clean and tidy and frequently praise the friendly service.

Categories

Cleanliness9.0
Service10.0
Location10.0
Room Quality8.5
Amenities8.5
Value for Money9.5
Food and Beverage8.5
Overall Experience9.5

Select topics to read reviews

C
ChristophergbGB
Verified booking
couple
Standard Room
Stayed in Jan 26, 2026

"Great location and very comfortable room in a beautiful historic building"

9.0

Nicely appointed and clean. Lovely little self service breakfast and coffee area. Staff in restaurant below very friendly when collecting key. Very quiet. Nice bedding . Good quality toiletries supplied. Would definitely recommend.

The main blind at top had no way of working it seemed and the secondary blind allowed light in…

Helpful?
M
martingbGB
Verified booking
couple
Standard Room
Stayed in Jan 25, 2026

"Exceptional"

10.0
Helpful?
S
StephengbGB
Verified booking
extended_group
Standard Room
Stayed in Jan 22, 2026

"Smart, clean and well furnished room on the quayside."

9.0

Very smart and clean room. We stayed in "Overlord", which has a nice view over the front from the side window. Nicely furnished and decorated, and the King sized bed was comfortable. Room was warm enough in January (4-7oC). Fresh fruit, yogurt, small cartons of OJ, and individually wrapped chocolate croissants were available for breakfast, but this has to be eaten in the room (at the small coffee table and 2 chairs by the window). If you want cereal bring your own and buy a pint of milk at one of the small local supermarkets nearby. Marcus checked we were settled after we had arrived and let ourselves in. The entrance door is on Paradise Street at the rear of the building. Clear instructions were sent by text in the morning of arrival, including a picture of the entrance door and key lock boxes.

All good

Helpful?
P
philipgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jan 22, 2026

"Wonderful waterfront location"

9.0

Easy to find in a wonderful location, quick and easy access and very clean

Nearby parking although close by was expensive

Helpful?
S
SutherlandgbGB
Verified booking
couple
Standard Room
Stayed in Jan 20, 2026

"Excellent accommodation in a central Poole area."

10.0

Super huge room in excellent location as it was two minutes from restaurants, shops etc. Easy ticket parking very close. A nice unexpected bonus was fruit, coffee, cereal bars etc which were complimentary. Very, very clean and secure place to stay. Would highly recommend.

Helpful?
H
HenrygbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jan 19, 2026

"Excellent"

8.0

Great location on the waterfront, nice room and a good bar/restaurant downstairs, walking distance from the ferry and shops/pubs.

Helpful?
A
AndrewgbGB
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Great hotel"

10.0

My men stayed and haven’t stopped raving about the place.They say it’s the best!

Couldn’t stay longer

Helpful?
S
SharongbGB
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Perfect one night stay when visiting for a concert - arts centre walkable."

10.0

Independent cafe on the premises. Excellent service and good value. Small fridge in the room was a nice touch. Light and airy room, very spacious. Spotlessly clean. Very comfy bed and high quality towels and linens. Highly recommend and would happily return

Nothing really - some noisy folk outside the premises late at night but beyond control of the provider.

Helpful?
S
SuzygbGB
Verified booking
couple
Standard Room
Stayed in Jan 19, 2026

"Excellent"

8.0

Clean room Friendly staff Easy parking

A little bit in the expensive side for one night and no breakfast!

Helpful?
I
IangbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jan 19, 2026

"Excellent"

8.0
Helpful?