The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

The location was great

The bedroom was dirty and smelt like mold

Maybe maybe just the location but also just a maybe.

We were invited on a wedding. We definitely didn’t pick the place. husband and wife invited all the friends and planned it with this hotel. Everything was literally a nightmare. I highly do not recommend staying there no matter what. I have never left a bad review on booking, Never… but this is just an awful experience both cleaning, noise, service, food. we switched rooms twice. First day we arrived. The AC wasn’t working this room smelled like sewer, extremely hot. We left a day before the end of our reservation. The staff didn’t even offer to reimburse or even cared about our experience, they just gave me a piece of paper to write some notes and the guy literally threw it to the trash. Nobody cares about your experience or your vacation. It wasn’t even cheap. That’s the thing. It was higher than average price per night and nothing was worth it.

Nice pool area, generally nice vibe with friendly waiting staff. Very convenient to airport. Nice beach

Dated, rooms grubby and old, aircon very weak, coffee machine not working, basic and sparse. Room felt constantly too hot and damp.

The staff by the pool and food service was great

I had money stole from my room management didn’t seem to care or believe me

Beautiful well kept

It was a great location, but truthfully that's all the property has going for it. The wait staff at the adults only pool were great!

Everything about this hotel is awful. We had to switch rooms after the first night because of broken AC (Which the front deck said was just fine..) A broken fan, moldy furniture, and a awful smell in the room. The second room, while not much better, was an improvement. The staff made no efforts to accomodate our inconviences and are honestly room and unhelpful. The alcohol is EXTREMELY cheap and watered down. I never once felt any of the drinks, despite having many at the pool. The lunch buffet is honestly pathetic.. I couldn't believe that this hotel was rated 5 stars. The food was terrible and we ate off site every single day. I highly recommend staying somewhere else if you visit Puerto Vallarta. We had read so-so reviews and had low expectations going in and I can say, I was genuinely dissapointed. It was worse than we expected and if the room had been refundable, we would have paid double to stay somewhere else.