Deluxe City Apt Riverside Balcony &Free Parking

Nothing

Because the customer service was so astonishingly bad, I was unable to stay at the property. After completing the booking , the landlord had additional registration and payment requirements, which were initially unclear to me, and which I therefore only completed a few hours before arrival. When I tried to check in, I made repeated attempts to contact the landlord on the day of arrival, but could not get through. As a result, when I arrived at my planned time, late at night, I had no check-in instructions and ultimately had to pay to stay somewhere else. I finally received an email at 2.30am from the company, advising me that, in spite of having paid over £1000 in advance for my reservation, and having completed their additional registration requirements and paid the required deposit before my arrival, they would mark me as a “no-show”. Their defence was that “all other guests have managed to comply with our requirements”. This may be the case, but telling a paying customer that all issues are due to the customer’s incompetence is not a customer-centric approach. More than a week after my supposed check-in date, I have received no correspondence from the landlord to find out what happened. I have raised a claim with booking.com for my prepayment, as I was unable to stay in the property. I travel regularly and use booking.com as my default for accommodation, and this has been the worst customer service I have ever experienced from a property owner. I would recommend that this company be avoided, and in fact should not be represented on booking.com.

No nassle

Nothing

Great location for attending event at the Armouries. Free parking also a plus point.

The mattress on the bed was too soft and dipped in the middle, so quality of sleep suffered as a result.

The balcony

The bed cover was dirty so I left the bed cover in the boiler room with the rest of the dirty blankets and towels

Staff . Help disrespected n robed

Great location and view