Duplex Redhill town centre Apt by Livingo Stays

The apartment had a bad problem with ants. Both of the beds had over 20 ants in them I believe had entered when it was raining outside as there were ants near the windows and on the walls as well. I asked to be moved into a different apartment and was told none were available. The host stated they could send someone to the apartment for the ants but this never occurred because I did not return to the apartment until late each day and was not able to accomodate as I had been spending the days in London.

Fully equipped apartment, excellent location, great parking, fantastic helpful host

Location.

Unclean bed linen.

Unfortunately, it has been brought to our attention that the recent experience in your accommodation has been far from satisfactory. Our employee arrived at the apartment with high hopes but was met with a living situation that was not only unsatisfactory but also entirely unacceptable. The apartment was found to be dirty, in a state of disarray, and infested with ants. Such conditions are not conducive to providing a comfortable and safe environment for our team member using your services. Moreover, our interpreter reported that they contacted you to address the issues, as any tenant would reasonably expect in such circumstances. However, we were dismayed to hear that despite repeated promises to rectify the situation, there was no follow-through, and your response was not only inadequate but also rude. This level of service and professionalism falls significantly below the standards we expected when booking your apartment. As a result of the condition of the apartment and the lack of appropriate response from your end, we have had no choice but to take immediate action to ensure the well-being of our interpreter. Regrettably, we have now had to source alternative accommodation for our employee, which was not only an inconvenience but also an unexpected expense for our company. We have an ongoing assignment that necessitates accommodation in your area, and we had initially planned to rebook with you for the duration of this assignment. However, due to the unfortunate circumstances surrounding this recent booking, we are now unable to consider your apartments as a viable option. We cannot risk our team members' comfort, safety, and well-being in such circumstances.

Very clean. Close to the train and bus stations. Two excellent bar/restaurants within 100m. Compact and well equipped kitchen. Very quiet and cool in warm weather.

We like the apartment, clean and convenient for a family of four. Facilities in the apartment are great although you could install more mirror 😊

Nothing

Location was perfect! Train station and shopping an easy walk away! Apartment was spotless and free, on-site parking was a plus.

NOTHING!

Quiet, comfortable, cool on the hot days, position to shops, close to nice walks, off street parking.

Need some grab handles for the shower in the bath. We are an older couple and we're very careful getting in and out of the bath.

great location, comfortable and clean, comfortable beds !!

somewhat ‘Spartan’ with few soft furnishings eh curtains and carpets . . . the bath needs a nonslip bath mat for the shower which was in its lowest position because the retaining/fixing figment didn’t work.