DoubleTree by Hilton Hotel & Executive Meeting Center Omaha-Downtown

The only thing I liked about the property was the outside of it. It was very pretty and I liked all the lights, but once I got in the hotel and dealt with the supervisor and the security, it was horrible.

I didn’t like how my boyfriend’s truck got stolen out of the hotel’s garage parking lot and when we tried to talk to the security of the hotel in the first national Bank security they told us that there was nothing that we could do and that the only thing that they was to do was to call the police. No one could pull up cameras. No one could give me any kind of solution. It was just there’s nothing that we can do and just call the police. We talked to the supervisor over the phone. We talked to the first national bank because the first national bank is connected to the Hilton hotel through the parking garage and that’s where the truck got stolen out of and even though there are cameras literally everywhere no one could tell us anything. Security even had the nerve to tell us that cars get stolen from the Hilton Hotel parking garage all the time nonchalantly. When I finally got my room, the room was very small. The toilet was tiny like it fit a five-year-old. My butt did not fit on the toilet. The bed had hair in it brunette hair and I have black curly hair so it’s not mine or my boyfriend. When I got to the hotel, the room wasn’t even ready, so I had to stand in the lobby for an hour until my room was ready with a whole bunch of luggage that I had to carry upstairs. This was my first time at the Hilton hotel and I thought I was gonna have an amazing experience. Because I thought come on it’s the Hilton, but no, I’ve been to a lot of hotels and this is by far the worst.

It is my second time there. Bummed the bar closes so early on Friday and Saturday.

It is my second time there. Bummed the bar closes so early on Friday and Saturday.

Beautiful and clean. Free parking

The first two nights my TV did not work. I asked for new linen, and was given queen sheets for a KING bed. Asked again and was brought two flat sheets. Housekeeping made the bed but never changed it. We were give complimentary breakfast. However, I do not eat pork or beef and they did not offer turkey options. Still waiting to be given rewards for my inconvenience…prefer a discount instead. You can hear the elevator running between floors if your room is close to the elevator and ours was. Just not what I expected for the rate.

The beds were good and it would have been nice if someone could have told us how to work the coffee pot in the room! That kinda sucked cuz we spent alot of time trying to figure it out and came to the conclusion that it was probably broke! Other than that the stay was great!

The stupid coffee pot!

Bed was terrible. Toilet was so low. It wasn’t very clean either & very pricey

N/a- the company cancelled my booking and I was not notified until we got to the hotel.

N/a- the company cancelled my booking and I was not notified until we got to the hotel.