Embassy Suites by Hilton Dallas DFW Airport South

Location

Poor service help with broken tv and shower door

Horrible horrible horrible do not book, bed was painful, floors felt wet. TVs from 1996, Panasonic. Not even Netflix. I just felt icky there. I was ready to end my trip in the middle of the night. 1 working ice machine for all 10 floors.

Hated everything about being here.

This property is amazing overall! The staff was great, the rooms were clean, the hotel was also very clean.

My microwave was not working and it was very dusty on top of the microwave.

Beautiful

Outlet for coffee and microwave didn’t work

I loved the atsthestic and layout of the hotel very spacious and various sitting areas.

I did not like the customer service. It took about 5 minutes until someone came from the back to greet me. I wasn't offered any compliment water until I seen another guest being offered some by a different host. I then had to ask for some. The room was not cleaned properly. Ceiling prices were all over the table that fell from the ceiling. The heater was not working properly, I tried to use the phone to call front desk but that wasn't working at either. I had to go to front desk to let them know and she had maintenance come up to try to fix it. She then offered me a space heater for the time being. Maintenance came up and he was doing his best to try to accommodate the situation, he then went to get us some bigger space heaters because the heat just was not working. It was extremely cold throughout the while building, and it was already 25° outside. The bathtub was not clean. MY OTHER MAIN CONCERN WAS MY DAUGHTER AND HER COUSIN WENT INTO THE HOT TUB AND POOL. SHE COMPLAINED OF HER EYES BEING RED AND ITCHY, AND SHE HAS A RASH THAT LOOK LIKE TINY BLISTERS AND SHE COMPLAINED OF HER THIGHS AND ABDOMEN FROM BEING IN THE POOL AND HOT TUB. THE POOL AND HOT MUST HAVE NOT BEEN PROPERLY TREATED BECAUSE MY DAUGHTER'S BATHING SUIT IS COMPLETELY BLEACHED AND IT SMELLED LIKE STRONG BLEACH. SHE NOW HAS A BAD SKIN REACTION BECAUSE OF THIS . AND THERE WAS NO SIGN ON ANYWHERE POSTED STATING THAT THE POOL WAS CLOSED DUE TO MAINTENANCE.