The Academy House by Bevolve

The beds were comfortable and the space was good. I also appreciated the Christmas tree, without that the room would of been flat. The location was good, and the the parking was a bonus although the road coming out of the building is very tight with a lot of parked cars.

1) When we arrived the heating hadn’t been on for a while and it was very cold and felt damp. 2 ) The next day someone came out to look at the heating and discovered there were no fuses in the plugs, my husband had to go searching around for fuses. 3) The bathroom tray had mould in the corner of it. 4) The heater in the main living area was coming away from the wall 5) The walls were dirty and needed painting 6) My husband had to spend his holiday time waiting in for the engineer to come and look at the cooker hob as when we we were about to cook tea the hob wouldn’t work, the tea had to be thrown away.The engineer fixed the problem but it occurred again on Christmas Day ! Very frustrating. We had a two ring electric plug in stove brought to us as a temporary measure, really to cook Christmas dinner, again wasted food. 7) Limited kitchen items, two teaspoons and a cup included in a set of six with a handle missing. 8) There are no drawers and no wardrobes so you had to put your clothes on a clothes rack in the main living area, completely unacceptable. The smell from the cooking and people viewing your clothes really isn’t ideal. 9) When we were leaving the property we stripped the beds as we always do, and was horrified to find we had been sleeping on a yellow stained mattress cover, and the duvet itself was stained. 10) The issues raised had a negative impact on the quality of our stay in the apartment and on our Christmas in general. We approached the company to ask if they would offer compensation regarding the issues and the reply was that the categories do not fit in the criteria for compensation, but offered to pay 10%of the amount for one night after deduction of commission and cleaning. The forms you have to sign to stay in this place are nothing short of ridiculous, to protect both sides and have transparency we were assured, obviously it only works one way.

Amazing location

Good location. Spotlessly clean and tidy. Wonderfully comfortably beds and pillows. Well stocked with tea, coffee and sugar. Needed help from owners in getting into property and the lady I dealt with was really accommodating and patient with me.