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7.8 / 10 Guest Rating

Hotel The Palm

Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, Playa del Carmen, mx

Hotel The Palm - main view

About the Property

Rooftop Terrace with Pool, Bar, and Spa
Enjoy panoramic views and relaxation at our rooftop terrace featuring a swimming pool, bar, and spa.

Heritage Cuisine Restaurant "Irene"
Indulge in a sensory culinary experience at "Irene," our European-influenced heritage cuisine restaurant serving a fusion of flavors for breakfast.

Tropical Garden Front Desk
Experience a warm welcome surrounded by a tropical garden inspired by the Mayan Jungle at our front desk.

Book your stay at Hotel The Palm for a perfect blend of luxury, convenience, and cultural charm.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Garden
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information. Parking spaces are subject to availability.In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room - Photo 1
Double Room - Photo 2
Double Room - Photo 3
Double Room - Photo 4
Double Room - Photo 5
Double Room - Photo 6
Double Room - Photo 7
Double Room - Photo 8
Double Room - Photo 9
Double Room - Photo 10
Double Room - Photo 11
Double Room - Photo 12
Double Room - Photo 13
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Double Room

This room features free Wi-Fi, air conditioning and flat-screen cable TV.

25 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningHair dryerFan

Standard Double Room

Non-refundable
Room Only
20% OFF$71.25

$57

Includes taxes & fees

Standard Double Room

Non-refundable
Breakfast Included
20% OFF$114.9

$91.92

Includes taxes & fees
Deluxe Room - Photo 1
Deluxe Room - Photo 2
Deluxe Room - Photo 3
Deluxe Room - Photo 4
Deluxe Room - Photo 5
Deluxe Room - Photo 6
Deluxe Room - Photo 7
Deluxe Room - Photo 8
Deluxe Room - Photo 9
Deluxe Room - Photo 10
Deluxe Room - Photo 11
Deluxe Room - Photo 12
Deluxe Room - Photo 13
Deluxe Room - Photo 14
Deluxe Room - Photo 15
Deluxe Room - Photo 16
Deluxe Room - Photo 17
Deluxe Room - Photo 18
Deluxe Room - Photo 19
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Deluxe Room

This quadruple room has air conditioning, mini-bar and cable TV. The bedrooms are totally independent: King size bed in the master bedroom and 1 sofa bed. The adjoining room can have king-size bed (subject to availability) or twin beds.

60 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Deluxe Room

Non-refundable
Room Only
20% OFF$87.15

$69.72

Includes taxes & fees

Deluxe Room

Non-refundable
Breakfast Included
20% OFF$130.8

$104.64

Includes taxes & fees

Guest Reviews

7.8
Very Good325 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the friendly staff.

Categories

Cleanliness7.3
Service8.3
Location9.3
Room Quality7.3
Amenities7.8
Value for Money6.8
Food and Beverage7.8
Overall Experience7.8

Select topics to read reviews

L
LeonardocrCR
Verified booking
couple
Standard Room
Stayed in Feb 10, 2026

"Mala experiencia"

2.0

La ubicación es bastante favorable, muy cerca de la 5ta

Desde el ingreso a la habitación nada bien, se notaba el piso sucio, imposible estar descalzo o en medias porque se ensuciaban, no tenía caja fuerte a pesar de que hasta en el lobby nos dijeron que debía haber caja fuerte, la ducha es otro tema, ducha doble si, doble regadera no, salía un chorro de una de ella porque no tenía regadera, y por la presión, no se podía usar porque se inundaba todo el lugar hasta llegar a la cama, claro que lo mencionamos sin embargo el personal estaba de manos atadas porque no sabían nada de esto, no sabían cómo reaccionar y nos decían que podían hacer que el personal de mantenimiento viera la situación, (nos dieron toallas para poder colocar en el suelo para no caernos por la cantidad de agua que había), nos pidieron esperar en la mañana para que el personal de mantenimiento y con nosotros en la habitación revisaran, ilógico porque si estás de vacaciones tienes planes, al final tampoco podían ofrecer cambio de porque no habían habitaciones de la misma categoría que teníamos. Habitaciones 217

Helpful?
E
Ester MalkailIL
Verified booking
couple
Standard Room
Stayed in Feb 9, 2026

"נחמד"

8.0

מיקום טוב אבל מאד רועש

לוקח להם זמן עד שמביאים כל דבר שמבקשים

Helpful?
L
lonshakovilIL
Verified booking
extended_group
Standard Room
Stayed in Jan 31, 2026

"Exceptional"

10.0
Helpful?
B
BenoitcaCA
Verified booking
extended_group
Standard Room
Stayed in Jan 31, 2026

"Hôtel défraîchie, mais bien située"

5.0

Piscine

L’hôtel manque d’entretien. Le rooftop ne ressemble plus aux photos du site.

Helpful?
M
MaximilianomxMX
Verified booking
couple
Standard Room
Stayed in Jan 30, 2026

"Exceptional"

10.0

Ubicación Cuarto

Vistas de nuestro cuarto

Helpful?
E
ELYTAclCL
Verified booking
solo_traveller
Standard Room
Stayed in Jan 29, 2026

"Exceptional"

10.0

La ubicación y las instalaciones

Helpful?
Z
ZulaplPL
Verified booking
family_with_children
Standard Room
Stayed in Jan 29, 2026

"Good"

6.0
Helpful?
S
SouzamxMX
Verified booking
couple
Standard Room
Stayed in Jan 29, 2026

"Exceptional"

10.0

Muy bien ubicado y óptimas instalaciones.

Helpful?
L
LaurabeBE
Verified booking
couple
Standard Room
Stayed in Jan 27, 2026

"Hôtel très spacieux et bien situé"

7.0

L’hôtel est très bien situé ! Juste à côté de la rue principale et très proche de la plage (et des arrêts de bus Ado) La chambre que nous avons eue était très spacieuse. La piscine est un plus quand il fait chaud

Les rues à côté sont très bruyantes le soir, inévitable comme on est en plein centre (mais avec des boules quies pas de soucis).

Helpful?
M
mercedesesES
Verified booking
solo_traveller
Standard Room
Stayed in Jan 24, 2026

"Good"

1.0
Helpful?