Hotel The Palm

Location is amazing, very clean , helpful staff

la piscina muy bonita y excelente vista

L emplacement

Chambre vielle, avec fenêtre qui donne sur le couloir, qui sent l humidité

Wonderful pool! The food delicious. The bartenders fun. The bed was comfortable, shower was supreme . Highly recommended. Location is tops too !

I love how close the property was to 5th Avenue where all the shops are. The beach was hop skip away. Less than 5 minutes away. The rooftop pool is nice and the food on the rooftop was tasty. Pleasant workers.

1. It felt like a motel 2. The cleaners will throw your cleaning sign on the floor and say that the sign fell so they don’t have to clean the room. 3. The towels are dingy 4. The sheets are dingy and stained 5. The room felt skeevy (Gross) 6. Insane the amount of mosquitos in the lobby 7. The rooms label the loft has toddler size beds. My. 11 and 14 year olds had their feet dangling from the bed bc that’s how small those beds were.

La alberca y laa habitaciónes

El personal duramos 5 horas para q nos dieran toallas

A localização é boa, porém o barulho é péssimo

Toalhas muito velhas, pareciam até sujas. Não tinha nem toalha de rosto. Qualidade dos lençóis igualmente velhas, até manchadas oq dava a mesma impressão. A água do chuveiro não esquentou.... Enfim, não voltaria.

Nothing, this was the worst hotel experience I have ever had in Mexico.

I arrived at 515pm and reception couldnt find my reservation so I said I would go buy some water and things and come back. When i returned around 545 they said they had found my reservation. So I began the check in process when i went to pay they started to add extra taxes that dont exist, ive stayed at dozens of hotels in mexico, this hotel is just robbing people and should be removed from Booking. Yes there are taxes but this places added extras on top of those they had the 2 normal ones and then they added 2 extra stealing about $5 per night per person from people. I complained and he said I was welcome to cancel and not take the room. It was already almost 6pm and I didnt want to search for a new hotel at this time. So I let them rob me for this imaginary tax they are stealing from people everyday. THEN after I finish the check in he tells me the room isn't ready! After 6pm they didnt have a room ready for my reservation... again he told me i could leave if i want.. I had already paid him... do i didnt get into my room until after 630 because i had to wait for them to clean a room. The room didnt look like the photos everything is run down. The room smelled bad. I found cockroaches in my room the second night. No one every cleaned the room during my stay. Then on my check out day i asked if i could have an extra hour because they have a very early check out time 11am (maybe others are noon or later) and they refused, i complained and told the receptionist about hoq i had to wait over an hour to check-in and he responded that it didnt matter they couldnt guve me a late check out. Dont waste your time this place is just robbing tourists. Its a terrible property. Much better options for cheaper. I found a place for less than half the price right on the main, steet 5th avenida which was way better. And they didnt steak from me with their made up taxes. Don't get scammed AVOID this place.