Stay Realm Logo

Discover

Hotels

Settings

Currency
Language
Loading...
7.8 / 10 Guest Rating

Hotel The Palm

Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, Playa del Carmen, mx

Hotel The Palm - main view

About the Property

Rooftop Terrace with Pool, Bar, and Spa
Enjoy panoramic views and relaxation at our rooftop terrace featuring a swimming pool, bar, and spa.

Heritage Cuisine Restaurant "Irene"
Indulge in a sensory culinary experience at "Irene," our European-influenced heritage cuisine restaurant serving a fusion of flavors for breakfast.

Tropical Garden Front Desk
Experience a warm welcome surrounded by a tropical garden inspired by the Mayan Jungle at our front desk.

Book your stay at Hotel The Palm for a perfect blend of luxury, convenience, and cultural charm.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Garden
Lift / Elevator

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information. Parking spaces are subject to availability.In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room - Photo 1
Double Room - Photo 2
Double Room - Photo 3
Double Room - Photo 4
Double Room - Photo 5
Double Room - Photo 6
Double Room - Photo 7
Double Room - Photo 8
Double Room - Photo 9
Double Room - Photo 10
Double Room - Photo 11
Double Room - Photo 12
Double Room - Photo 13
1/13

Double Room

This room features free Wi-Fi, air conditioning and flat-screen cable TV.

25 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningHair dryerFan

Standard Double Room

Non-refundable
Room Only
20% OFF$70.13

$56.1

Includes taxes & fees

Standard Double Room

Non-refundable
Breakfast Included
20% OFF$113.07

$90.46

Includes taxes & fees
Deluxe Room - Photo 1
Deluxe Room - Photo 2
Deluxe Room - Photo 3
Deluxe Room - Photo 4
Deluxe Room - Photo 5
Deluxe Room - Photo 6
Deluxe Room - Photo 7
Deluxe Room - Photo 8
Deluxe Room - Photo 9
Deluxe Room - Photo 10
Deluxe Room - Photo 11
Deluxe Room - Photo 12
Deluxe Room - Photo 13
Deluxe Room - Photo 14
Deluxe Room - Photo 15
Deluxe Room - Photo 16
Deluxe Room - Photo 17
Deluxe Room - Photo 18
Deluxe Room - Photo 19
1/19

Deluxe Room

This quadruple room has air conditioning, mini-bar and cable TV. The bedrooms are totally independent: King size bed in the master bedroom and 1 sofa bed. The adjoining room can have king-size bed (subject to availability) or twin beds.

60 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Deluxe Room

Non-refundable
Room Only
20% OFF$85.79

$68.63

Includes taxes & fees

Deluxe Room

Non-refundable
Breakfast Included
20% OFF$128.75

$103

Includes taxes & fees
Suite - Photo 1
Suite - Photo 2
Suite - Photo 3
Suite - Photo 4
Suite - Photo 5
Suite - Photo 6
Suite - Photo 7
Suite - Photo 8
Suite - Photo 9
Suite - Photo 10
Suite - Photo 11
Suite - Photo 12
Suite - Photo 13
Suite - Photo 14
Suite - Photo 15
Suite - Photo 16
Suite - Photo 17
1/17

Suite

This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. Featuring a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.

80 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Suite

Non-refundable
Room Only
20% OFF$148.4

$118.72

Includes taxes & fees

Suite

Non-refundable
Breakfast Included
20% OFF$191.36

$153.09

Includes taxes & fees

Guest Reviews

7.8
Very Good325 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the friendly staff.

Categories

Cleanliness7.3
Service8.3
Location9.3
Room Quality7.3
Amenities7.8
Value for Money6.8
Food and Beverage7.8
Overall Experience7.8

Select topics to read reviews

J
JoaoptPT
Verified booking
solo_traveller
Standard Room
Stayed in Dec 30, 2025

"Excellent"

8.0
Helpful?
C
ClaragtGT
Verified booking
family_with_children
Standard Room
Stayed in Dec 30, 2025

"Exceptional"

9.0

Excelente ubicación. Precio muy razonable. Limpio.

Mantenimiento de áreas sociales

Helpful?
N
NikolaatAT
Verified booking
extended_group
Standard Room
Stayed in Dec 30, 2025

"Suite mit Balkon oder gar nicht buchen!"

5.0

Rooftop Pool und Bar sind prima, Cocktails schmecken sehr gut, Barkeeper sehr freundlich und versteht sein Handwerk. Cocktail Angebot der Happy Hour variiert von Tag zu Tag.

Hotel ist in die Jahre gekommen, Standardzimmer waren zu unserer großen Überraschung völlig inakzeptabel für den Preis, Fenster zum Gang, daher Vorhang immer zu und dunkel. Upgrade auf helle Suite mit Balkon war notwendig. Kleine Details wie abgenutzte Waschbeckengarnituren oder heraushängende Toiletten Papier Halterungen zeigen dass leider nichts in den Erhalt der Infrastruktur investiert wird. Zimmerreinigung und frische Handtücher jeden Tag. Auch heiße Dusche und Kühlschrank funktionierte. Parkgarage auch für größere Autos geeignet. Fazit, leider zu teuer für das was an Zimmerinfrastruktur geboten wird

Helpful?
P
PASCUALesES
Verified booking
couple
Standard Room
Stayed in Dec 30, 2025

"Good"

5.0
Helpful?
T
TatianebrBR
Verified booking
couple
Standard Room
Stayed in Dec 29, 2025

"Exceptional"

10.0
Helpful?
D
DAVIDmxMX
Verified booking
couple
Standard Room
Stayed in Dec 29, 2025

"Mala experiencia"

5.0

Bien ubicado

Esta en Malas condiciones, personal poco atento y nada servicial, las instalaciones muy deterioradas, no servia el aire acondicionado y las toallas y sabanas pésimas

Helpful?
T
TiandausUS
Verified booking
solo_traveller
Standard Room
Stayed in Dec 28, 2025

"Exceptional"

10.0

I loved the atrium and the room in general. The hotel was very clean, nice spanish speaking staff, convenient to all the hot spots and beach.

The one thing I did not like was the shower drainage. The shower was huge and spotless. However the drain doesn't work properly and water runs all over the floor. The second night I put the extra towels down and it helped but it was still an issue.

Helpful?
P
PercyusUS
Verified booking
couple
Standard Room
Stayed in Dec 27, 2025

"Good"

1.0
Helpful?
H
Halley VieiramxMX
Verified booking
extended_group
Standard Room
Stayed in Dec 26, 2025

"Tirando o negativo o resto foi tudo bem"

6.0

Localização Tamanho e conforto do quarto para a família Habilitação é como um apart hotel

Recepcionista que fez o check in fez a cobrança de um imposto municipal ambiental sem emissão do boleto, depois fiquei outros 3 dias em outro hotel e o valor foi mais barato e recebi a comprovação do pagamento como um ticket. Café da manhã caro e não era tão bom . Vale muito mais a pena comer fora! Sem manutenção do vaso sanitário....

Helpful?
D
DebbynlNL
Verified booking
solo_traveller
Standard Room
Stayed in Dec 24, 2025

"Heerlijk"

9.0

De locatie is perfect, je loopt zo de 5th en het strand op en ik had geen last van geluidsoverlast. Zwembad is heerlijk en het personeel vriendelijk

De handdoeken en beddengoed hadden wat vlekjes en daar ben ik heeel moeilijk mee. Denk dat het wel echt roestvlekjes waren(dat hopen we dan maar haha) maar dat was het enige wat ik niet fijn vond. De schoonmaak verder zelf was helemaal keurig !

Helpful?