7.8 / 10 Guest Rating

Hotel The Palm

Name: Hotel The Palm
Address: Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, Playa del Carmen, mx
Rating: 7.8

Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, Playa del Carmen, mx

from US$56 / night

About the Property

Rooftop Terrace with Pool, Bar, and Spa
Enjoy panoramic views and relaxation at our rooftop terrace featuring a swimming pool, bar, and spa.

Heritage Cuisine Restaurant "Irene"
Indulge in a sensory culinary experience at "Irene," our European-influenced heritage cuisine restaurant serving a fusion of flavors for breakfast.

Tropical Garden Front Desk
Experience a warm welcome surrounded by a tropical garden inspired by the Mayan Jungle at our front desk.

Book your stay at Hotel The Palm for a perfect blend of luxury, convenience, and cultural charm.

Facilities & Amenities

WiFi available

Free WiFi

Non-smoking rooms

Air conditioning

Swimming pool

24-hour front desk

Room service

Terrace

Garden

Lift / Elevator

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information. Parking spaces are subject to availability.In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

6 rates found

1/13

Double Room

This room features free Wi-Fi, air conditioning and flat-screen cable TV.

25 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

ShowerSafety deposit boxTVAir conditioningHair dryerFan

Room Option

Board / Meal

Price for 1 night

Standard Double Room

Non-refundable

Room Only

20% OFF$70.13

$56.1

Includes taxes & fees

Standard Double Room

Non-refundable

Breakfast Included

20% OFF$113.07

$90.46

Includes taxes & fees

1/19

Deluxe Room

This quadruple room has air conditioning, mini-bar and cable TV. The bedrooms are totally independent: King size bed in the master bedroom and 1 sofa bed. The adjoining room can have king-size bed (subject to availability) or twin beds.

60 sqm

Sleeps 4

1 Extra-large double bed (Super-king size) (181-210 cm wide)

1 Sofa bed (Variable Size)

Amenities

MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Deluxe Room

Non-refundable

Room Only

20% OFF$85.79

$68.63

Includes taxes & fees

Deluxe Room

Non-refundable

Breakfast Included

20% OFF$128.75

$103

Includes taxes & fees

1/17

Suite

This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. Featuring a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.

80 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Suite

Non-refundable

Room Only

20% OFF$148.4

$118.72

Includes taxes & fees

Suite

Non-refundable

Breakfast Included

20% OFF$191.36

$153.09

Includes taxes & fees

Guest Reviews

7.8

Very Good325 verified reviews

AI Summary

Guests highly rate the good location and frequently praise the friendly staff.

Select topics to read reviews

Federica

Verified booking

family_with_children

Standard Room

Stayed in Jan 19, 2026

"Good"

Good

6.0

Helpful?

Jesus T

Verified booking

family_with_children

Standard Room

Stayed in Jan 19, 2026

"Excelente"

Exceptional

10.0

Todo

Nada

Helpful?

Alejandro

Verified booking

family_with_children

Standard Room

Stayed in Jan 17, 2026

"It’s a nice location."

Very Good

7.0

N/A

Helpful?

Vigoureux

Verified booking

couple

Standard Room

Stayed in Jan 16, 2026

"Good"

Good

3.0

L’emplacement Le personnel Le jacuzzi

La chambre était sale, des taches sur le canapé avec des cheveux en plus. Le sol était complètement sale. Entre les photos et la réalité il y a une grande différence. Si vous aimez pas le bruit n’allez pas la bas. C’est un quartier très mouvementé le soir jusqu’à 3h du matin.

Helpful?

Brenner

Verified booking

couple

Standard Room

Stayed in Jan 15, 2026

"Very Good"

Very Good

7.0

Helpful?

Ileana

Verified booking

couple

Standard Room

Stayed in Jan 15, 2026

"Lugar en decadencia"

Good

4.0

Ubicación

El desayuno muy pobre y el servicio de limpieza lo hacían después de las 6.30 PM. Debíamos pedir toallas y artículos de limpieza.

Helpful?

Heather

Verified booking

couple

Standard Room

Stayed in Jan 15, 2026

"Great location and space, with minor tweaks would be perfect"

Excellent

8.0

Great location, very spacious.

AC leaked water and they couldn’t fix and only offered to move us to a worse room. Pool music until 10pm is RIDICULOUSLY loud, can hear it in the room and can’t have a conversation if actually at the pool

Helpful?

Michael

Verified booking

couple

Standard Room

Stayed in Jan 15, 2026

"Volveria si pero si o si a pero a las habitación 201"

Exceptional

10.0

La ubicación

El restaurant y bar le falta mucho! Y que me tuvieran 2 días en una pieza que oliva a alcantarillado Por suerte logre que me la cambiaran Por que estuve a punto de irme del hotel El recepcionista de la tarde noche es el único que me logro hacer bien ahi!!! Felicitaciones El resto pasado por agua tivia

Helpful?

BAUDINO

Verified booking

extended_group

Standard Room

Stayed in Jan 13, 2026

"Si je reviens à Playa del Carmen, je trouverai un autre hôtel"

Good

6.0

La taille de l’hébergement était parfaite et la situation géographique

Personnel de l’hôtel était pas à la hauteur de nos attentes également les serveurs sur le Rooftop qui était pas très agréable

Helpful?

Esparza

Verified booking

couple

Standard Room

Stayed in Jan 12, 2026

"Excellent"

Excellent

8.0

excelente ubicación a pasos de la paya, tiene piscina acogedora, la limpieza de la habitaciones es buena y el hotel es bueno en relación al precio

Helpful?

2 3

5 6

Discover

Settings

Hotel The Palm

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Double Room

Amenities

Deluxe Room

Amenities

Suite

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Good"

"Excelente"

"It’s a nice location."

"Good"

"Very Good"

"Lugar en decadencia"

"Great location and space, with minor tweaks would be perfect"

"Volveria si pero si o si a pero a las habitación 201"

"Si je reviens à Playa del Carmen, je trouverai un autre hôtel"

"Excellent"