The Angel in Wootton Bassett

Only single room available when we arrived, although we had booked a King en-suite. Staff told us this frequently happens as Bookings.com assume room is for 1 person so smaller room is allocated. They say they have repeatedly informed Bookings.com but nothing is done about the flaws in the booking system. Rooms in the pub hadn't been cleaned from the night before, so they were unable to offer one of those. Staff found another room in an area that is adjacent to the rear patio that was noisy with drinkers. We viewed the room and took in the broken bath panel, fan loose on wall, wallpaper torn in places and decided not to stay. Receptionist was unsurprised and said this happens regularly. Room pictures are not accurate in terms of the present condition of the rooms (we viewed 2)and photos need updating. Maintenance needs addressing; this is definitely not a 4* establishment. Pub food on offer was sandwiches or a few basic options (apparently because of the heat), so we ate elsewhere in the high street and decided to complete our journey home without staying the night. Bookings.com need to address the issues with the room allocations to resolve this for other potential guests.

Location, Price, Staff and Pub.

More attention to cleaning the room after Dog(s) have been in the room, it shouldn't just be cleaned the same way when only humans have stayed. We could definitely smell dog. Try Shake n Vac on the carpets ? Wonky toilet seat which I have mentioned on many occasions, but I've learned to live with it because nothing gets done. We did hear dog(s) barking at approx 9am.

Location good

Rooms need tlc. Mattress was dreadful - collapsed when sitting on it. Light bulbs not working. Broken bath panel. Bathroom fan hanging off the wall. Fan provided in room was welcome but was so noisy and was very intermittent

Lovely reception when booking in. Beautiful room, very comfortable and clean. Brilliant stay for the money

N/a

Sehr grosses Zimmer

Location very good and nice room, good decor and clean

Room directly onto outdoor seating area, fortunately was midweek and quiet