The Tower Hotel Tashkent by HotelPro Group

Cleanliness and comfort

Everything. The hotel is modern and very clean. The rooms were spacious. Excellent facilities. The staff was very helpful and friendly. We are very grateful that our rooms were ready for earlier check-in, as we arrived in Tashkent in the morning. Breakfast was very good. The hotel is conveniently close to the airport and other city attractions.

Nothing

Very nice hotel, very clean, not very far from city center. Helpful staff. nice varied breakfast.

The Tower Hotel Tashkent has a great location and is very clean. The staff were polite, helpful, and ensured daily room cleaning, which we appreciated. The breakfast was a highlight of our stay—very good and fresh. There was a chef available to prepare dishes right away, which added a personal touch to the experience.

Our stay was not without issues. First, the room was cold, and despite our request to change rooms, the staff declined. They promised to fix the air conditioning, but the first night was uncomfortable due to the cold. The next day, after we expressed our dissatisfaction, they provided an additional heating device, which helped. Second, we faced an issue with the spa. We requested the spa to be prepared for 8 PM, but when we arrived, it was still cold. Unfortunately, there was no phone in the spa to call the reception and address the issue, so we waited for half an hour with no improvement. This was quite disappointing, and we do not recommend using the spa facilities. While the hotel has some good points, these issues left us feeling that improvements are needed in their service.

I was travelling for a business trip and fast check-in and check-out were very helpful to save time. The hotel staff is very kind and assists guests with any request. Close location to the Airport.

If you stay in the rooms on the upper floors you may be disturbed by the loud music coming from the Pub on floor #12. The elevator's capacity is low and you may experience that you need to wait long to move to your floor and back. The fitness room is small and does not have so many facilities/equipment.