Summerfields & Gardens Lodge

Great experience at Summerfields. The staff is super friendly and helpful.

Lovely place with excellent value for money! The breakfast was plentiful so if you are not used to eating a lot at breakfast, you can ask to halve the portions. Rooms and pool - perfect.

Big and beautifully kept gardens, clean pool, amazing food and the nicest staff

Nice lodge, clean, friendly staff, definitely will book again if in the area.

Breakfast was brilliant and always served on time

Nothing to complain about

Unfortunately, my stay at Summerfields Lodge didn’t meet expectations. While the room was quite nice, the overall experience lacked the professionalism and attention to detail that business travellers rely on. I had reached out via the Booking.com app to request an additional night, arriving a day earlier than originally planned. I received a message confirming the extra night had been added, so I was surprised when the manager, Jessica, had no record of the communication. To make matters worse, I was charged 30% more than the rate I had booked online. When I queried this, I was told the rate I was being charged was already 5% below their “standard” rate. It left a poor impression and felt unnecessarily transactional. The staff, while friendly, aren’t trained in hospitality and seemed more at ease watching TV or using their phones in the dining area than attending to guests. It made the atmosphere feel more casual than professional. The meals were disappointing – overcooked meats, soggy vegetables, and no menu offered. It lacked the quality or consistency expected from a lodge catering to guests. The location is also well out of town, which adds travel time without offering much in return. While the room had potential, there were several small but noticeable issues: loose curtain rods, dusty floors in shared areas, potpourri sticks without liquid, poor shower drainage, and no water pressure between 11pm and 6am. With some investment in staff training, attention to guest communication, and facility upkeep, the lodge could improve. But in its current state, it’s not ideal for business travellers – and I wouldn’t choose to stay again.

The staff were really helpful and friendly.

There wasn't anything to dislike, some suggestions however. The location is not well marked and we had to call and ask to get there. There should be ready prepared information about checking out and breakfast. The rooms where spacious and clean overall a beautiful place

Jessica who we met at the reception area welcomed us, her service was outstanding, the rooms were clean and superb.

The water pressure was low and there was no hot water, myself and colleague had a cold shower. Please can they attend to this urgently.

We liked the tranquility of the premises and the quality of facilities in place. The Staff are very friendly and ready to assist and the food was very good.

If the water pressure pump could be automatically switched on as it is sometimes switched off affecting the water pressure in the bath room. When switched on, the water pressure is excellent.