THE HEATHROW LODGE LONDON Uk

Nothing

The listing gave the impression that we were booking a private property with our own kitchen and bathroom for our family of five. Instead, we discovered on arrival that it was a shared house with five separate rooms and shared facilities, something that was not made clear to us. Before we even arrived, we were asked to pay extra charges, including £30 per child, a higher parking fee than advertised, and a £100 security deposit. After travelling over four hours, we were then unable to contact the owner despite being told to call before arrival. We were left outside late at night with our young children for around 20 minutes before finally getting hold of him. When we entered the property, a stranger was using the shared facilities, which completely shocked my wife and daughters. We immediately felt uncomfortable and unsafe, and decided we could not stay. Rather than resolving the issue, the owner tried to move us to another property for an extra £350. When we requested a refund because the accommodation was not as described, he refused. This was a very stressful and upsetting experience, and I genuinely feel we were misled. I hope Booking.com investigates this property to prevent other families from going through the same ordeal.

Good environment

Air facilities were not good in side the room

Leider nichts.

Es war eine grauenvolle Übernachtung. Das Etablissement befindet sich in einem normalen Wohnhaus ohne jegliche Kennzeichnung in einer heruntergekommenen, dunklen Gegend. Im Zimmer waren es um 23 Uhr weit über 30 Grad ohne A/C oder Ventilator. Man musste erstmal alle Fenster aufreißen, konnte dann aber nicht schlafen, weil Nachbarn lautstark im Garten die Nacht zum Tag machten. Das Highlight waren die nicht vorhandenen Handtücher. Habe daraufhin den Eigentümer angetextet, der mich auf den Laundry-Raum verwies, wo ich sie selbst holen sollte, da er erst in einer Stunde da sein könne. Dort hing tatsächlich ein halbfeuchtes, total verflecktes Handtuch an der Leine. Insgesamt eine furchtbare Erfahrung, die ich niemand empfehlen kann.

Location ok; was fan in room fortunately. Although advertised for 2 I think this would be a squeeze. One was enough

Toilet paper stuck to wall; no hot water in shower; paint spilt on desk

Clean rooms, running water and a very kind host that helped me check in.

It was really hot. But I understand that this was during a heat wave in London

nichts

alles

Nothing to like about the property. Had to pay for parking for a few hours could not stay at property. Too hot no air

A lot of mould in the bathroom. Stale air inside. Temperature very hot. Had to sit in my car with the ac on.

It was very comfortable

So far I enjoyed my stay