AmericInn by Wyndham Omaha Near Zoo

This place is a total nightmare and should honestly be shut down. The AmericInn near the Omaha Zoo is the most disgusting, unsafe, trashy hotel I have ever stepped foot in. There were roaches crawling around and RATS — not mice, full-size rats. That alone should tell you everything. All night long there were hookers having loud sex, doors slamming, and constant chaos. This is NOT a family-friendly hotel despite what they claim. The staff were mean, hostile, and completely unprofessional and even let their small children run wild through the halls, screaming, pounding on doors, and BARGING INTO OUR ROOM. Unreal. The place reeks, looks NOTHING like the fake pictures online, and feels sketchy and unsafe from the second you walk in. There is zero phone service anywhere in the building, so good luck calling for help if something goes wrong. The only decent thing was the breakfast — and even that turned into a problem. When I tried to take my plate back to my room, instead of politely saying no, the worker aggressively confronted me and acted like he was about to put his hands on me. I’ve never felt so uncomfortable at a hotel. This is not a hotel — it’s a roach- and rat-infested flop house with zero management or standards. Save your money, save your sanity, and STAY FAR AWAY.

It was close to the zoo, that was the only good thing.

The beds smelled like urine, the bathroom door didn’t have a doorknob, the air conditioner kept going out and smelled funny, the room smelled like mold and mildew, there was no soap in the bathroom to wash my hands, the fridge didn’t work.

Nothing at all

Dirty, no breakfast, all shampoo conditioner body wash and lotion were all empty or filled with water. Wet carpet from the rain. Horrible place!!!!!

smelled horrible

everything

Its proximity to the zoo

They advertised continental breakfast but did not have anything for the 2 days we were there. Room had leaking refrigerator. Staff was unhelpful (except maintenance man). This hotel was much better and has really gone down hill.

clean, very nice staff, helpful.

nothing

The bed was comfortable

I booked another room next day paid for the room when I got back they had gave my room to someone else and front desk was rude. On top of that refused to look for my belongings was missing. They called police someone pretending to work there and that's when I was able to get my belongings

Absolutely nothing. Okay. Maybe the price?

The fact that we didn't even have a bathroom door when we first got to our room. Yeah they brought us a bathroom door but my son had to install it himself. There wasn't any door handles on any of the patio doors or the pool door. The entire booking was a total fraud from the pictures to the amenities. The pictures were fraudulent to the point zhat it showed this motel in an era. That was definitely not one we stepped into today. There were drug dealers, homeless people, and prostitutes. The fact that it's just disgusting. . You felt very unsafe. Cops were there all the time people fighting in the hallways. It was a terrible, stressful, and anxious experience. I will say however the staff that we encountered and had worked with they were helpful as much as they could be. Yeah with very little resources they had. Nobody should be staying in this hotel right now. Nobody they have a lot of work to do and I get that but they they cannot be advertising this place the way they do cuz it's fraud 100% fraud.

The location

The hotel was supposedly out of soap, we didn’t have toilet paper in the room when we arrived, the shower door came off and the beds were filthy. If I could give a negative below zero rating, I would! The staff also tried to talk me into one room for 5 people when I paid for two to reserve. Poorly ran and would absolutely not recommend to stay here.

First i'd like to compliment both of the staff members I interacted with. Sam the manager and a young lady working the front desk. Both were kind and took care of my refund when requested. Sam also moved us rooms when our first room smelled sour and moldy. While there are MANY negatives from our stay here. I would be remiss to not point our the positive experience I had with them.

Simply put, if you're traveling with a family, young kids, or traveling as a young female along I would highly advise against staying at this hotel. right when you arrive you are greeted in a very dirty and unkept, barley lit parking lot by a slew of sketchy looking people hanging out on the side of the building, and seemingly going inside and out of the hotel at will. I'd hate to pull into this hotel at 10pm at night after a long drive. After the 1 employee on the entire premise finished his other duties he made his way over to check me in. The lobby of this hotel felt like i was standing inside of a corner store. Forging ahead I check in and get my room key. The hotel is very old and has a very sour and moldy smell throughout the entire property. After checking into our first room, I immediately requested a move as the room had an overwhelmingly damp and sour smell to it. Luckily sam the manager was very accommodating and moved us to a room down the hall that at least smelled better but ended up being right next to the pool where people were smoking cigs. A poorly insulated window allowed for cig smoke smell to seep into our room. We opted to take that smell over the damp sour smell. Our room only had one towel and didn't have a remote for the tv. Sam the manager grabbed a remote from the room next door and gave it to us. Poor folks checking in next. I could go on and on but surly you get it by now. We were supposed to be here for 3 days but checked out after one night and got our money back. This place should be shut down or properly rated so people are warned.