Hotel Diosa del Agua Bacalar

- very friendly staff - great restaurant with jummy breakfast and shakes - nice location - rent bikes for the day - clean

- little space in the room for belongings, clothes, etc.

Well, the breakfast was super tasty. The location was also good because it was easy to go out qt night and visit different bars and restaurants. But just that.

The pictures look nice but there is a construction in the back of the pool, the pool is nice itself but you don’t feel confortable going there if there could be someone working or if there is dudt everwhere or simply because the pictures will be ugly. I met 3 staff receptionist. Two of them were nice and helpful. The third one was a mess, we asked some questions but his answer was always “I don’t know” and not helpful at all while his colleagues said “let me ask, let me figure it out, let me do a research” instead. Actually > we asked him for a taxy at 6:30 because we had to be at the bus terminal at 7. At the beginning he didn’t want to call but we insisted because the previous receptionist helped us and they were efficient. At the end he texted someone and told us is will pick us up at that time. THE TAXY NEVER ARRIVED, and he was doing nothing, juet looking at us while we were about to mias the bus to go the airport. We walked so fast to make it. He was definitely not efficient and without the will to help.

Very good location and very nice staff. Good restaurant with very tasty breakfast but not only- launch meals also very, very nice.

Small room requires refreshment.

Good breakfast, bike rental, nice location

Cockroaches in our room, condescending receptionist, pool area under construction, safe did not work, room was very small, smelly bathroom