Holiday Inn Resort Kathmandu Budhanilkantha by IHG

Great view of Kathmandu valley , hence naturally quite away from the center but it's worth the hassle. The hotel is surrounded by great hills, you get fresh air outside. Great swimming experience as it was very well maintained ! Staffs were great, I don't remember names exactly, except for Shristi Bhattarai, and Salma and Ajay, who were great at reception and spent considerable time to address my queries and were also very professional. I learned that family members below 13 can enjoy free meal which kind of increases the expenses pressure on hotel's side I can imagine that, but it should also not deteriorate the quality of food options.

Breakfast and dinner options can improve a lot by upgrading the prices higher for buffet options. Most customers seem to go for buffet options.

It was a very good stay

Breakfast was good with different variety of foods. Location was also good. It was very scenic.

The cleanness and the view from the room

Approaching road is narrow. Also little bit far from the city

For a 5-star and IHG-branded hotel, this place really needs renovation. It doesn't look or feel like a 5-star hotel. The staff were generally polite, but our first experience at the restaurant was very disappointing. The food wasn’t good, and we were even served raw chicken dumplings, which we only noticed after eating. This kind of mistake is serious and shows the hotel needs to improve, especially since it's an IHG property. the restaurant staff member was so sweet that we couldn’t even be upset. Even with these issues, I would still give a better rating because of some amazing staff. There was one chef (I didn’t catch his name) who really impressed me. I asked for cheese, and even though they said there was no cheese station, he later brought me some anyway. That kind of thoughtful service really means a lot. The rest of the restaurant team were also kind and helpful. They also gave us a free room upgrade and a late check-out, which we really appreciated. Overall, the hotel has potential, but it needs some upgrades and better-quality control to meet true 5-star and IHG standards.