Golden Flower by KAGUM Hotels

Very strategic. Spacious room. Nice breakfast.

Room location i got from the lift is quite far. The room is quite worn out with torn door laminates and very old carpet room.

Location OK

Facilities is poor, gym equipment is very old and not function well. So noisy in early morning, some guest do karaoke at 6 am in the morning. Tap water in the toilet is kinda broken. Variety breakfast is OK but there is ants in the pudding.

Location

Location

Bathroom

The hotel doesn’t look as a four stars hotel because the facilities are not good and the shower doesn’t work well and cannot be fixed. The parking lot very limited

nothing

My recent stay at Golden Flower Hotel Bandung was profoundly disappointing. I booked four rooms, and the experience was marred by a series of unacceptable issues, reflecting a severe lack of service and maintenance. The check-in process was chaotic. A male staff member took an excessive six minutes to locate my booking, then abruptly left me with another staff member without explanation. This set the tone for the hotel's poor service. Upon entering our rooms, we discovered three were in a deplorable state: dirty carpets littered with hair, sweat-stained pillowcases, broken bathroom lights and toilets, non-functional telephones and room doors, and a non-working refrigerator. Bathroom amenities were also missing. Despite our complaints, the hotel's response was dismissive, citing full occupancy as an excuse for inaction. A simple request for replaced pillowcases went unfulfilled until 11 PM. The presence of green mold on the bathroom door, a clear sign of neglected housekeeping, was particularly appalling. Breakfast at the Lotus restaurant was another disaster. At 7:40 AM, all food was depleted. It took an astonishing 66 minutes to replenish just three fruit items, and other dishes remained empty, forcing guests to contend with scraps. This blatant disregard for guest experience was unacceptable. Check-out was equally frustrating. There was no concierge or bellboy assistance, and a reception staff member with thick glasses curtly told us to "just wait," leaving us stranded in the lobby. The basement parking was a nightmare: narrow, poorly ventilated, and riddled with pillars. Without parking attendants, our car sustained two deep scratches on the front left door. In conclusion, Golden Flower Hotel Bandung is a hotel to be avoided. The substandard facilities, incompetent staff, and lack of basic upkeep are inexcusable. The fees charged are in no way justified by the abysmal experience provided. I strongly advise against staying at this hotel.