Kuunaa Tulum I Beer Sanctuary & Spa

The restaurant next-door had very good food

There was no hot water for two days taking a decent length and shower cause the floors to get flooded daily and I have to constantly use towels to wipe it up. The toilet was getting clogged every time you used it. It was very hard to get out of bed. I did not like that. I had to pay for an app in order to get into my room. There was no staff 24 seven staff left at 8 PM so I was not able to report the issues especially on the app. there is no section to report maintenance issues. The pictures online were very deceiving to what I saw in person. The water looked like it was contaminated not clean at all. I did not like from a safety perspective that there was only one way and one way out, and it was controlled by a thumb so if power went out, I would be stuck inside. I did not like as a tourist that someone old enough to be, my grandfather was watching the property. It did not make me feel safe at all. I attempted to leave two days early and called booking account to my reservation in Booking.com refused to counselor because the hotel refused to respond to their email so I left and had to get another hotel and I was not able to get my money back for the two days that I was there. I spoke to seven customer service representatives at booking.com and all of them were unable to help me so moving forward, I will not be using Booking.com because as a paying customer if I want to cancel my reservation, I should have the leisure too and they told me that I can leave, but I would not get my money back And considering that I reported my concerns and I had to get a whole Nother hotel and spend more money and I didn’t get a refund back I’m dissatisfied as a customer

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Please STAY AWAY! The hotel is in a sketchy location. We had robbery in our room the very 1st evening, our credit cards, jewelry and cash got stolen. The hotel does not have cameras in strategic locations and the rooms we booked did not mention anywhere the absence of cameras on the floor we booked. It was beat around the bush with police and the property management as they could not identify the break-in due to absence of security cameras. Instead they asked us to leave the premises at midnight instead of shifting our rooms to a secure location. I raised the incident right away with Booking.com, yet to hear back on refund as we were chased away the 1st night and couldn’t stay even a night at the property.

Great jungle experience Great restaurant food Great full bar and beers

Needs paint in both, building and lots of wood work paths to protect it. Change room locks for safety.

I’d like to start off by giving a big thanks to Abram the front desk Receptionist And Ezekiel the waiter of the restaurant The hotel was beautiful and rustic And the pool was open for us pretty much everyday day both pools to be exact Were wide open everyday Great thing was there’s a beach club right across the high way , that’s very Inexpensive The restaurant food was good , we tried different plates since we stood here for 5 nights Over WE WILL be coming back with friends

The hotel is unique and looks beautifull. Very lovely staff and a lovely cat (nina). Drinks and food are great. Location is close to one of the only public beaches and only 5 minutes away from Tulum centro. We will come back!

There is a cenote on site, which is great...but you cant swim in it, which is not great! Service os excellent and the all inclusive meals are very, very good!

La comida muy rica

Unlimited beer! Comfortable bed. Spacious room and bathroom. Cozy hotel with nice pool. Big and safe parking. Design was beautiful. Staff reacted on our needs immediately. Very helpful and nice people working. Ceiling fan and A/C was quiet.

Extremely loud place (from highway) so we had to resign from great room with private pool to other side of facility because you can’t sleep due to all-day traffic. There’s a feeling you don’t have any doors and sleep next to street. They play shi**y club music all-day long at the main pool that you can hear in all rooms so we need to ask almost everyday to turn down. All bathrooms have wooden parts which were not impregnated and the mold was everywhere and smells really bad. You have to wait long time for hot water. One day there was no hot water in the morning at all. No place to seat in the room, only the bed. Entering the room from pool side to apartment 1 was ridiculous. You can hear all the voices from amenities in the room: flowing water and fridge you can’t turn off. Regular breakfast was a joke. Only a fruit plate, dry bread with butter and coffee. Needed to pay for anything else. We tried only once, all the time had to go to Tulum for breakfast. There’s no access to beach, the nearest one is paid.

Everything was awesome from start to finish. More than a hotel, this is an experience. Architecture, food, decoration, facilities. Perfect 10/10 for you guys!