Kuunaa Tulum I Beer Sanctuary & Spa

Reception staff were lovely, could use WhatsApp any time and could ask them for anything. The architecture of the hotel was incredible and stylish. Loved the fact it was a sustainable hotel. Food tasted amazing. Very relaxing vibe. The unlimited beer was delicious and really helpful free water was provided and topped up for our fridge in the room.

No point opting for breakfast included because it’s only fruit and a coffee. It shouldn't be an option to pay extra for or they should do a full breakfast with this option. Pool was very shady unless you woke up early in the morning. We had to go on the rooftop pool instead which was lovely but no sunbeds up there. The bars at the pool areas are falsely advertised on social media and show that the bars are open and serving drinks and looks like there’s a DJ etc but we stayed for 2 weeks and all three outside bars never opened once meaning you had to just have the beers from the fridge. It made it seem quite empty and was clear that the hotel hadn’t fully been finished as there was just builders working. I feel like the price should have been a little cheaper if the hotel was still undergoing work as this wasn’t apparent before booking. We were quite disappointed with the water for our shower in the room as this took around 5 mins to warm but when it did it was scorching hot so was a little annoying each day to try and get this right. They should have a spa facility as this would improve the hotel. The beer spa was very overpriced and worked out about £500 GBP so we didn’t try this out but wouldn’t been a nice touch if this was included in the price. Would recommend hiring a car as when we stayed in Jan 2024 taxis were costing around £30 to get into the centre which is around a 10 min journey so this was a bit of a shock for us. But the hotel suggested a shuttle bus which was handy.

Best receptionist I have ever encountered. I had interactions with two different front desk employees. They were fantastic! Room was nicely appointed, pool was clean and inviting. We ate dinner at the restaurant and it was outstanding. Lucky for us there was an Q acrobatic act for en. One of the best meals I have eaten in Mexico.i would highly recommend this hotel, brewery and restaurant!

Todo fue muy agradable, lo unico a tomar encuenta es que no hay personas que te ayuden a cargar tu equipaje y si te quedas en el 2do piso es algo dificil subir escaleras con maletas pesadas. Si comes en el restaurante te dan un 15% de descuento por ser huesped, y la atencion es muy buena!

The design of the precinct was amazing, the rooms were stylish, the spa area going out to the hop garden and its own cenote was vast. The fridge was always stocked with water and beer. Hotel restaurant food was very good except for the breakfast. Beer tour of the Brewery was informative. Location was close to town however you need to consider transport into centro as it is on the freeway and you cannot simply ride a bicycle. You have to consider costs of taxi or we hired a scooter (which is also cost / risk riding on freeway).

The hotel is new and the owner has put a lot of developmental thought into the area, however there are some operational faults making the stay unpleasant. 1. The noise was unbearable. The traffic was noisy but the speaker outside our room was extremely loud with party music and we had to ask it to be turned down. The music from the restaurant played until midnight and was extremely loud in the rooms from 9pm. The 6 nights we stayed there I was unable to get one good night of sleep. 2. "Continental Breakfast" was just some slices of bread and some fruit. When asked for a cappuccino, was replied with it wasn't included despite it was on previous days. Breakfast was included in our package for all days however on our check out day on 01-Jan, it wasn't cleaned up from NYE party. I understand it was a festive time however as an operational hotel, we were disappointed Breakfast wasn't served. Comparing it to other hotels at the same value, I don't think this would have happened. 3. Staff seemed to always assume our order at the restaurant. There could have been a language barrier but when using translate to tell them, they were not attentive and things often misunderstood. 4. Shower water was temperamental. One day was blistering hot and the other there was no hot water at all. 5. It was only on our 4th night we were shown the greater extent of the precinct with cenote and hop garden, the map should be provided upon arrival.

The location of the hotel was nice but you do need a car.

I didn‘t enjoy entering the rooms via passing the pool and a lot of sand which automatically was in your room. I also didn‘t like that we were ‚upgraded‘ into a smaller room with pool entrance- even though we booked a bigger room with a balcony. This happenednwothoit notifying us. We could switch rooms but they made us feel very bad about it.

Let me start by saying the grounds around the hotel are still in the works, as the hotel is only a year old, and I will return when it is complete because it is going to be even MORE amazing! The hotel is located just a few minute drive from Tulum, but getting a ride is easy, and cheap! Upon arrival the first thing I noticed was how unique the place was going to be and it did not disappoint. It is like a treehouse for adults with multiple bar and pool areas and a tree top observation deck with 360 degree views. It is right on the highway so there is some traffic noise as expected, but I did not find it bothered me or took away from the experience. Due to the time I visited, early December, the hotel, which consists of just 15 rooms, was nearly entirely vacant and there were a couple days when I was the only guest which was a cool experience as it didn't seem they cut back on staff at all. The restaurant had visitors every day and in the evening they had a DJ with light show which was a blast. Even though I was the only guest and a solo traveler, the staff joined in and they actually bring people in just to keep the party going and keep it going we did! The staff were intent on making sure that I had a great time and that I did. If you go, say hi to Jennifer, one of the employees at the party, she is still learning English but we had great laughs using google translate and she is just a bright, fun, light hearted person. I will be back with friends next time!

Everything, the design, vibes…

The music from the bar was loud and the noise comes into the rooms.

We just finished a 5 night stay and it was perfect! Once we arrived, you couldnt help but be in awe of the openess and beauty of the property, allowing you to feel connected to the nature and jungle all around you. The 2 pools were gorgeous and the views from the observation deck were breath taking both during the day and at night. Originally we had reserved 2 rooms, one for my sister and my mom and another for my boyfriend and myself. At the time we checked in, it was not handicap accessible. This was a small ripple in our plans because we did call ahead since my mom was going to stay with us and she is purely in her electric wheelchair. The property manager immediately had ramps built to allow my mom to access the pool level room in a matter of hours. They assured us they were getting an elevator soon. The Tulum beer is so delicious that we drank it from the moment we woke up until we went to bed (I know, borrachos). Since it is made from sea water, it contains a lot of nutrients and you never feel dehydrated, bloated or hungover. The brewery tour with Ivan was very educational and enjoyable. We learned how they make the beer and Agua de Mar onsite. The food at the restaurant was a little pricy, but it was delicious and worth it. The aerial and fire dancers were amazing and the Dj was great. Overall, the ambiance and hospitality of this place is phenomenal and allows you to relax, unwind and ground yourself with the beauty surrounding you. We will definitely return soon!

Located next to a road, the hotel was still under construction during our stay. Lost of electricity and noises were not pleasant. Also, the backdoor from the room led to a disposal which was very smelly. The breakfast was "included" but only coffee, fruits and 6 slices of bread was part of it. The reception did not provided us any information about the spa nor the restaurants. The music around the commun pool was very loud and could be heard in the room while trying to sleep. Finally, the room we booked was "with a private pool" which we paid extra, but the room did not have any private pool. Very disappointed and highly NOT recommended

Located next to a road, the hotel was still under construction during our stay. Lost of electricity and noises were not pleasant. Also, the backdoor from the room led to a disposal which was very smelly. The breakfast was "included" but only coffee, fruits and 6 slices of bread was part of it. The reception did not provided us any information about the spa nor the restaurants. The music around the commun pool was very loud and could be heard in the room while trying to sleep. Finally, the room we booked was "with a private pool" which we paid extra, but the room did not have any private pool. Very disappointed and highly NOT recommended