Kuunaa Tulum I Beer Sanctuary & Spa

Beautiful atmosphere and vibe! The 2 pools were nice, a lot of spots and corners to go to. Really attentive and pro active staff , constant contact and tips with WhatsApp and you can also order trough there, everyone spoke basic English. Breakfast, Food and drinks where amazing and all included in the all inclusive rate Room was beautiful and everything you needed was there. No problems with the noise of the highway, especially when you are at the downstairs pool, the only thing you hear is the music and the birds

I really don’t understand all the negative comments! It’s maybe a little bit away from the village and the beach, but with a rental it’s al easy, especially with the free parking Beach is A 3 minute drive across the street, Tulum is 5 minutes

The architecture and design of the hotel is beautiful, the staff both in the hotel and the restaurant are fantastic and the restaurant itself serves one of the best food in Tulum! Unlimited beer was also a nice add-on. Breakfast was delicious!

The hotel is quite isolated from the restaurant of Tulum, you definitely need a car to comfortably move around, it is located in front of the highway and hence is very noisy from early in the morning until late at night which does not allow for a good late sleep, the pool areas where not very clean, the bed sheets, towels and pillows where very stinky and even when we asked to changed them the new ones still smelled also not helping for a pleasant sleep. Overall enjoyed staying there but will not recommend it or come back.

It says all Inclusive but when we arrived at the resort all inclusive is limited to a special menu. For example no hard alcohol is included. And for the beer you are only allowed 1 type in the all included. The staff were very nice but not trained very well.

Los platillos del Restaurante son fuera de este mundo, el showy DJ incre!!!

The place was clean and staff was delightful. Vety unique property. They are still updating. The breakfast included was light but satisfying. We dined several times in the attached resturant and everything was delicious. The unlimited in room beer was a treat. It is far so rent a car or minibike however across the highwaythere is a beach club with a small fee to visit. Overall a great stay

It's a scam, either the phone number to call is wrong. The property is on the street and we went there and we didn't either did the check in. The property never answer to our request of refund, either booking.com never answer or solve the situation in any kind of way. Stay away from this property and the costumer service of booking.com

Very cute place and love that the Tulum letters are in front of the property, that way I didn't have to search for one. The only reason I gave it 4 stars is because when we got there, there was nobody to greet us- we had to go inside the spa. Room was so beautiful, however the pool in our room looked very dirty and the one on the balcony same. They needed to be clean or put a tarp on top or something, I really wanted to enjoy some pool time. Other than that we felt safe around the place.

My recent stay at Tulum Brewhouse Boutique Hotel in Tulum turned into a nightmare due to their unethical practices, specifically regarding unauthorized charges to my credit card. Upon returning home, I discovered charges for towels that were supposedly missing from our room. The audacity of charging me when I communicated to them that we did not take such towels and charging me merely “towels” before giving details of the accusation. When given details, they listed one beach towel, and then further invoiced for multiple other towels. It is completely unacceptable. This breach of trust reflects poorly on the hotel's integrity and customer care. Aside from this troubling incident, our stay was marred by multiple power outages, unaddressed safety concerns such as loud noises and glass smashing next door, and a general lack of responsiveness from the staff during our stay. Additionally, the hotel allowed loud music to play late into the evening, disrupting our sleep and overall experience. The staff's unhelpfulness extended to recommendations and transportation assistance, as they were dismissive and told us to find our own way from the airport. There was construction and banging from construction of hotel which staff did not tell us.

Everyone was amazing.