Hyatt Place Reno

Clean

Sterile Weird location Not friendly

Very nicely laid-out and furnished room. The set-up for breakfast is nicely done and there is outdoor seating. Grounds are nicely maintained. The exercise room / pool area is superb. Double, fast elevators.

Room was clean except for the floor. The first night we checked in, we noticed sticky stuff on the floor and one counter top. We advised the manager and she said house keeping had gone home for the night. We said no problem, but please make sure that they clean it tomorrow. They did not clean the floor the fallowing day. My wife went down and talked to the manager again and she said she was sorry and would get someone up to clean it right away. No one ever showed up and we had to leave for dinner reservations. On the way out my wife spoke to the manager again and she assured us the floor would be cleaned before we got back from dinner. They did clean the floor but didn’t get all the stuff off. This was very disappointing considering how beautiful the property is. Unfortunately due to our poor experience, we will never stay at this property again!

The staff was very helpful and friendly. The room was clean and everything you could need is in walking distance!

My husband and I stayed at Hyatt Place Reno (Sept 19–22) and left with mixed feelings. The hotel opened less than a year ago but already shows wear - thin walls, quirky toilets, and missing light covers in the halls. Housekeeping is by request only, so trash, towels, and in-room coffee aren’t refreshed unless you ask. On arrival, the elevators were down, which was hard for my 80-year-old husband with COPD. Thankfully, the front desk agent was excellent and moved us from the top floors down to the 2nd floor (no ground floor rooms at this property), carried luggage up the stairs himself, and waived parking and breakfast fees. Unfortunately, the “new” breakfast is not worth paying for. My plate of eggs, sausage, and potatoes was cold. Gone too are the all-day coffee, snacks, and grab-and-go options Hyatt Place used to offer. Rooms also lack microwaves, which is inconvenient. The 2nd floor ice & water machine were also broken adding to the inconvenience. On the plus side: comfortable beds, clean rooms, good location at Summit Mall, and mostly kind staff. But with added fees, fewer amenities, and limited food and coffee service, this hotel no longer feels like a good value. I’ll look elsewhere for future Reno visits.

It was easy to check in. Beds were soft. And plenty of thinks to do

Very clean and excellent customer service.

Check in was easy. Pricey hotel and no continental breakfast charged $10.00 for parking. Great location next to mall area and restaurants.

I gave facilities 3 stars because the elevator was out of order. Other than that it was great.