The Residences at BCCT

Location

Tvs didn’t work. AC leaked on thr floor. Shower was not hot. Smelled like mold.

Did not have

Some cooking facilities in kitchenette

The security staff on the door were exceptional. They arranged taxis to the airport, were polite and kind, and the best staff there. The bed is comfortable and the apartment/condo is nice overall. Soft towels, comfy bed and shampoo/shower gel supplied. The room is good overall. The bar is excellent, it’s independent from the rest of the place. Its views are lovely and the staff are great. Lovely atmosphere.

The receptionist staff are ineffective beyond their role of giving you a key and vouchers. They cannot/will not arrange anything such as a shuttle to the airport (though will do luggage storage?!) and they gave wrong information upon check in (when asking whether I could smoke upstairs on the open terrace, I was told no, I would have to go 26 floors downstairs - only to find out that the bar on the top - the 26th floor - has a smoking area and they handout ashtrays when they are open. This was great news, but the reception staff should know this?) The 2000 pesos room deposit came as a shock, but we understood and paid it. There are odd ‘unwritten’ rules from staff- like I was stopped in my tracks by a staff member (a young woman from the coffee shop shouted ‘hey sir!’ as if to stop me) when I simply walked past the public coffee shop area to the right, as I simply wanted to look at the view from the walkway near the coffee shop. No signs say you cannot walk this way and it’s an open public walkway. No way to tell housekeeping you want the condo cleaned? I couldn’t find a sign anywhere. Other reviews mention this already but you’ll be given a hot plate and cooking facilities, but no pans. This is because these are essentially private condos hired out to look like a hotel (a local friend told me this). All in all, an odd place which lacks consistency to an outsider coming to stay.

Concierge staff on ground floor provided excellent services.

Air con leaking. Hallway smell

The pool and O2 bar was cool.

I met a woman and had a great time. She came back a couple of time. We parted ways. The one night around 4am, she comes to the hotel and the housekeeping staff let her in my room as I was sleeping. I work up to her in the bedroom. Staff at the door were great. But the restaurant staff was very slow. Slow to take orders, slow to bring said orders and slow to provide change