The White House

Have stayed here a few times now as I was travelling for work and needed to be near the NEC. Fantastic location, easy to park and super cosy and comfy.

Lovely place with all facilities you need for short stay. Easy to use lock box, great parking and bed really comfortable.

Due to snowy weather the steps down to main door could use a railing as although hostess did remove ice on our arrival this was still at risk of ice later in evening which could have caused a slip hazard.

NA

We never got to stay at the White House, as our reservation was canceled an hour before we were due to check in. The host blamed Booking.com and said their system had double-booked the accommodation. When I spoke to Booking.com, they said the host did not close her diary and accepted additional bookings on top of ours. They said the host called Booking.com an hour before we were due to check in and chose to cancel our booking over the others. I had received WhatsApp messages from the host the week before with photos, voice notes, etc., about the property. I'm quite sure the host knew all along she had taken several bookings in case one canceled or to see if she could charge a higher price. We had paid £70 for this accommodation. Booking.com could only offer us an alternative of £308 but were only willing to reimburse us £23.37 for our troubles. It completely ruined our anniversary/engagement night away.

The White House is immaculate, we loved everything about our stay. It was stylish and confident and included little touches that made it a home from home

very clean, perfect hosts. private, warm

nothing bad to say. was perfect.

Very clean, had everything I needed for my one night stay. And location to NEC was great

Lovely little property close to NEC.

I can’t really say much about the actual property as our booking was cancelled by the owner less than 2 hours before we were due to arrive. We’d been sent all the directions to the property etc on the morning we were due to arrive but then at about 5pm we received an email telling us the booking was cancelled due to an overbooking. Great. I really didn’t appreciate having to park up at the side of the road and scrabble around on my phone to find somewhere else to stay at the last minute only to end up paying more than 3 times the price we’d budgeted (we’d originally booked the White House several months before our stay) & several miles away from where we’d wanted to be. The property may or may not be lovely but given the extremely poor admin, management and customer service I certainly won’t be finding out…

There was a kitchen so I could eat in

Code for key box was not sent to me before I arrived so I had to message 3 times before I get a code - it took about before 20min before I got into the flat. TV stopped working after about 20mins as it needed a Wifi password. Underfloor was not working. Lamp was not working.When I messaged about these it took almost 25 mins and again 3 messages before I got a reply. The next morning when I lifted the duvet back to air the bed before I left I noticed I had been sleeping on stained sheets. Access to this property is really awful! It is situated at the back of the house and you have to get to the gate by walking through a block of garages in a very dodgy looking neighbourhood.