Nova Inn Resort

Location and very clean

The bed had only three small half size pillows. Could use full size pillows.... but bed it self was comfortable

PARKING WAS VERY TIGHT, NOT WIDE SPACES TO OPEN DOORS, WHEN I GOT TO THE ROOM IT WAS DARK, THE LIGHT SWITCH ON THE WALL DIDN'T WORK, THE LIGHTS NEXT TO THE BED ON BOTH SIDES DID NOT WORK. THE FLOOR WAS VERY SLIPPERY LIKE IT HAD OIL OR FILM ON IT. THE FIXTURES WERE RUDIMENTARY, THERE WERE NO WASH CLOTHES AND ONLY 2 TOWELS. VERY DISAPPOINTING STAY. YOU SHOULD REFUND MY MONEY

Staff was friendly and helpful.The cleaning staff was excellent and our room was clean with fresh towels every day sheets changed regularly. Outside was also kept clean! The place is being renovated and is a nice upgrade w yet a few improvements that could be made. Our room had a king Bedroom a separate bath , and a kitchen and the space was nice. The pool area is very nice w cabanas to sit under

There are lots of things that need improvement. The Internet needs an upgrade and we were constantly having interruptions and issues. We rented the room so we'd have a kitchen but there was nothing to cool with ! It needs a coffee maker,coffee mugs at minimum!! It needs pots and pans, cooking utensils, a baking sheet, knives, dish clothes and towels or at least paper towels.A toaster would be nice . The staff indicated they'd try to bring us some kitchen items but it never occurred. The pool was closed the entire month we were there which was not conveyed to us prior to renting and was disappointing. It opened the day prior to us leaving. There are lots of little issues that if fixed would greatly improve things There were 2 tvs and one wasn't working. The solution was to have us use one remote control for both. The fridge door was on backwards a small thing but inconvenient. There's only half of a shower door so water goes on the bathroom floor. There are no drawers to put clothes in just some weird shelving. There was a big closet but no doors. The room could also use a small cafe table and chairs to eat at and an additional chair to sit on in the living area.

Cleanliness

Everything was great

Self service

Loud

The staff were pleasant and caring.

The amenities were scarce or nonexistent. Examples, not enough towels, no ice machine.

Everything

No elevators walking up 3 flights of stairs with luggage

Customer service was great, room was clean.

It said the bed was queen size, my husband and I hardly made it in that bed, the bed was full size not queen.

The kitchen

Bed bugs