Nova Inn Resort

The staff accommodated me the best they could and even gave me an upgraded room at no extra charge. They were helpful and cooperative. The rates were very good. After writing my review, the general manager contacted me and assured me they would improve things.

In three nights I was in 3 rooms. The first was the bad. The room had no place to put the soap in the shower. I took soap from the bathroom sink and left it on the shower floor. There was no place for the toilet paper. I left that on the floor in front of the toilet after taking it from a shelf. There was no place to hang a wet towel. I hung it on a cabinet handle. Overnight, I found a cockroach on the floor. The next morning I explained to the front desk the problems. I asked how they could assign a room like this when the hotel was advertised as newly remodeled. The attendant said some of the rooms were not finished. To the hotel's credit they assigned to a suite for the second night. After finding a cockroach in that room overnight also, they assigned me a different suite on the third night.

Spotless room, quiet, great staff. Even the other guests were great.

N/A

did try it...

I had a damaged appliance? and the intent was slow, and I did not like my location upstairs, but the staff did there best to make sure my stay was okay.