The Royal Yacht

Le personnel L'acceuil Chambre spacieuse. Petit déjeuner très généreux

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Location

Room fridge not cold enough Coffee/milk not replenished ….. the coffee/tea making facility needs upgrading

Great breakfast.

The room 336 look out the window your view was a wall in your face

Central location with a great vibe!

Bathroom was a little ‘tired’, water pressure low and so bath took ages to fill and shower was not very powerful.

Clean well maintained

N/A

Spa facilities Location

Tiny and very poorly planned bedroom and miniscule bathroom

Excellent room, but then as a 'gold' room it had to be. Shame about the mistakes at Reception when we checked in- we ended up (I believe) with an inferior room to that which we had originally been given! Breakfast very good Location, couldn't be bettered

Reception staff seemed disorganised. Two examples: when we checked in the room wasn't ready, but we completed all the paperwork, and where given a room number ( and it was on the tag attached to our luggage), we went shopping after having lunch ( during which we posted the bill to the room number given), when we returned with shopping we went to the room- which had a chambermaid in it- and left our purchases. Imagine our shock when returning to reception to find that 'our' room had been given to someone else! No apology, no explanation. We tried later to suggest that their might be some charges on the original room, and we didn't want the occupants to pay- nobody was really that interested - and as to date we haven't had a copy of our account ( but of course we paid!) I have no idea if this was resolved. Further, on check out day, I asked Reception to book me a taxi- this was duly written down( for 5 hours hence)- but sadly when the taxi was supposed toi appear, we where informed it had never been booked! Shame about Reception staff, as everyone else was brilliant.