Treebo Premium Heritage Grand -Majiwada Thane

Nothing

I book a double standard the room I was given had a terrible smell. I then got moved to a different room as an upgrade the following day I went out and during the day the hotel moved my belongings into another room as you can image when I got back I was horrified the thought of a stranger going through my belongings. When I complained of what had happened it was like I was making a fuss over nothing When a hotel upgrades you one expects to stay in the upgrade for the duration of the stay ! Then there was the incident with the breakfast. The hotel was catering for a private party but put no signs to say private party. When I went for breakfast I was told it was breakfast was being served outside so I went and stood in the queue when I reached out for a plate a lady rudely put her hand over the plate and said it was only for the party guests. I went over to the a member of the hotel staff and as I proceeded to give him my room number he put his hand out and said one moment and walked off! Another staff member came over to me and SIT down and I will serve you. I walked off and said I no longer wanted any breakfast! When I complained to the hotel manager and I asked for a full refund he gave me an apology and would not discuss the refund……. Worst ever experience of a hotel stay in my 38 years of travelling Would not recommend also poor communication with the hotel and booking.com as I found this hotel doesn’t do the shuttle service as stated on the description . I left the airport expecting the shuttle rang the number and the lady basically said no shuttle is offered make your own way down after 1.5 hours of trying to book a taxi the ride from the airport to hotel was 2.5 hours so be ware travellers this place is out in the sticks especially In peck time traffic!

Great people on reception and in the restaurant/bar

Early morning music!