The Pontchartrain Hotel

Excellent location, spacious room, lovely staff

The room and spaces are a little worn around the edges. The process of leaving your room key at the front desk when leaving the hotel creates a bottleneck upon return.

This is a lovely old hotel in a very classy area of New Orleans that is a true gem. It is best to understand what this place is all about and be looking for all that it has to offer before booking. The renovations that they did during 2023-2024 are excellent without changing the overall aesthetic of the place. We loved the retro mid-century ambiance and everything about our room was great. Yes, you can go a few blocks one way or the other and be in areas you don't really want to go, but we felt safe in this location and even felt safe walking St. Charles at night. The fact that the hotel is right on the trolley line is fantastic. What a selling point! We used it for all our transportation needs during our stay. So fascinating, fun, and practical!

Everyone brags about the rooftop bar. We are in our late middle ages and we didn't think much of it. Way too small and 120 decibel music is not our vibe. Definitely a young crowd sort of place. The only other disappointment was that the Jack Rose restaurant is closed on Mondays and Tuesdays and those just happened to be our dates.

The location is great. The best rooftop bar. Beautiful restaurant. Large room.

Everything that gives the hotel its charm could be seen as a negative: an actual key to the room that carries a $200 charge if lost, dated interiors, deteriorating infrastructure (our room had old, worn carpet and a leaky toilet). But it also has a lot of character that’s hard to find in modern hotels and the bed was quite comfortable.

I love everything about this hotel. Just perfect

Decent, charming hotel. The bedding and mattress were comfy. There was a small fridge in the room, which was benefit considering problem with the water. We didn't hire car, but daily parking is $45-$55. The cafe on the premises was very nice. Food was great, staff was very helpful. Overall, good place to stay. Tram is 2 minutes walk, quiet area.

Not good water pressure in the shower, although it could be impacted by the plumbing/sewer issue in the city. Once we asked a lady at reception desk about the cafe located on the premises and were advised to check it online. The box of Kleenex was almost empty and never replenished during our 4-day stay. Because of the water issue it was prohibited to use faucet water for tooth brushing. The hotel stuff notified around 9 am and provided smallest water bottles on the first morning only.