The Pontchartrain Hotel

Good location, charming decor, great views.

None of our service requests were answered. Each new receptionist takes notes, and then nothing happens. I feel like none of the facilities have been cleaned for ages. Bathroom was nice, but fixtures were falling off. There was trash on the floor in the hallway for all of three days we were there. It clearly used to be a nice place, but it needs to at least be deep cleaned.

very quiet room street car stop within a block friendly staff walking distance to many restaurants and Walgreens felt safe exiting and entering

did not see housekeeping on a two evening stay

The location is excellent, slightly out of the bustling area and easy to get around. The hotel is charming with very large rooms. Rooftop bar and terrace were worth the trek up – gorgeous views.

One key per room proved a little challenging, for two people sharing. Some of the room amenities felt very limited given the price.

Great location. Liked the vibe of hotel.

Staff were rude upon check in. Rooms are a bit outdated.

Character

Loved everything

The bathroom was nice and the cafe/bar were cute.

Horrible value for money - over $600 for two nights and I’ve had better service at a motel 6. I had no towels in the bathroom, called for some and they never came. I had to go get them myself and was made to believe it was somehow my fault - never a sorry for waiting 2 hours. Came back the second day after a day out and the housekeeping was a stack of towels thrown on the tv console and a sheet pulled over the bed. Also I was told I’d receive a text when my room was ready the day I arrived and it never came. I texted the service number twice that reached out to me (“text us with any questions regarding your stay!”) regarding my reservation and they never texted back. My room faced the street and the hotel green lights are in the room all night even with the curtains. There is one bar of soap you need to share between the sink and the shower. I’ve never written a hotel review before but I couldn’t believe that for this price, every interaction or hotel service was somehow worse than the last. Not what I expected at all and I’m just so disappointed - I could’ve spent this money elsewhere but I splurged for a great experience that I didn’t have.

The property was very eclectic, that’s what I was looking for in my first visit to this historic city.

There’s nothing I can find that was unlikable about my visit and stay the hotel.

Noisy room. Room not available on check-in- Staff tried to move us to alternate hotel.