The Pontchartrain Hotel

The rooftop bar was the best feature of the hotel however it was never advertised anywhere. We wouldn’t have known about it if we hadn’t shared the elevator with a couple going there. You would have thought there would have been a placard in the room or told by the staff on check-in.

It is an older building. Our room could have used some love. There was no shower curtain, the toilet ran and the toilet seat was not anchored to the toilet bowl until we called for maintenance. There is no maid service until you leave. There was no mention of it by the front desk. You have to call if you want it during your stay. The hotel charges your credit card and additional $100 per night for “incidentals” they say will be refunded after you check out. However they charged the credit card for honor bar above and beyond that after checkout. Still waiting for the $400 refund. Not sure of what that “scheme” is about.

Great location in Garden District, right on trolley line. Friendly professional staff. Popular rooftop bar.

Dark, tired furnishings, not well maintained. Sagging chairs, antique curtains, poor lighting. Felt like staying with your great aunt.

The Whistle Stop Cafe is not particularly elegant, but even with a somewhat limited menu I offered a good selection of breakfast options, which of course included grits.

Our first room we were put in was not good. Room 615 is billed as an oversized suite. It was dark, was dated, feel dirty and had a kitchen area that was terrible and made the whole room feel like a bad apartment. If you book a Suite make sure it is a room number ending in “07” not “15”.

Excellent location in a "safe" neighbourhood right on street-car route. Restaurant and both bars were top-notch, with live jazz some of the best I have ever heard. Pleasant staff. Comfortable bed. Nice view from room.

Public areas (including elevator floor) and guest room not really thoroughly cleaned. Interior "charming" but also bordering on "dingy" in some respects and really needs face-lift. The daily extra 'resort' fee is a rip-off.

The room was large and well-decorated, and the whole hotel was nicely designed. We loved the bathrobes and on-site dining options.

Upon check-in there was an issue where our reservation could not be located, despite having the reservation number from booking.com. The staff were very helpful and made a new reservation as quickly as possible. Somewhere in the shuffle, our request for a room with a bathtub was lost, but no big deal there. Housekeeping was not great. Almost every day of our stay we called the front desk about some minor issue–one day we had no towels; the next, our shampoo, conditioner, and soap were gone; another day, the bathrobes disappeared. It did not seem that sweeping or vacuuming occurred during our weeklong stay. The hotel needed some repairs. Stair banisters were broken in places, and the carpet in our room and hallway smelled musty/mildew-y.

Great classic hotel with a beautiful roof deck/bar, coffee shop, jazz club and restaurant. Very accommodating staff.