Hotel Galaxy Opp Surat Railway Station

To be honest nothing i like.

I paid almost 1750/- for one night. I get filter water in bottle when i ask for water. Bathroom was not clean. Leakages in water tabs. No tissue papers. Good morning. You are the second person to pay maintenance this year

The hotel over charged at the last moment, the room alloted was different than the one booked.

Very good 💯 % Comfortable and Prime Location

Nearest Railway Station and Cleanliness and Room Service

I don't like this hotel and it's room service.

Extremely Disappointing Experience Our stay at this hotel was very unpleasant and far below expectations. The first room allotted to us was poorly cleaned and had a strong unpleasant smell. After requesting a change, we were given another room, but the bedsheet and comforter were dirty. When we asked the staff to replace them, they insisted that the linen was new and said that this is how they receive it from the laundry, which is unacceptable. We had to request clean bedsheets twice and ended up waiting outside the room for nearly 30 minutes. Even our request to clean the bathroom mirror was ignored. The AC was also not functioning properly. Although it was running, it did not cool effectively even when set to 16°C. The bathroom condition was extremely poor and not suitable for guests. The overall cleanliness of the room was disappointing — there was visible dust, and I could literally draw on the set-top box. Even the hotel menu kept on the side table was dirty. Considering we paid ₹1700 per day, the level of hygiene and service provided was unacceptable. I would not recommend this hotel.

The guest experience was compromised due to unaddressed requests for essential services such as bedsheet changes and cleaning, despite multiple solicitations. We recommend enhancing the breakfast offerings to include options such as omelets.

Very bad

A/c is working Room is very bad