Piedra de Agua Palenque

The two guys seemingly running the place without any management support, resources or maintenance. Cheerful and helpful in the face of dire circumstances.

This place is totally misrepresented. Don't be fooled by the stated star rating, review score or "Preferred Partner" status.. Probably never a 5*, it might scrape 2* now. Review score when I booked was 8.8. When I checked-in - the next day - it was 7.8! Really expensive by local standards, and complete robbery for what it is. No phone, TV, safe or working wifi in rooms. Pool dirty and too cold to use. Jacuzzi dirty and broken. No restaurant. Breakfast 2 pieces of sliced white bread, a small plate if fruit and dishwater coffee. Everything really worn, dirty, poorly maintained and neglected. Broken lights in room. AC unit unbearably loud. Damp, funky smell. With Do Not Disturb sign on my door, while I was dressing, a cleaner just walked into my room without even knocking. Not the place for your romantic break! The staff apologised for the hotel being in such a sorry state, offered a refund, but, since no management was contactable throughout our stay, they could do nothing. Be warned!

the place was just amazing. the staff was super welcoming and friendly and the rooms were a dream. highly recommended✨ we could easily take a ‘colectivo’ for only $20MXN to go to the arqueological area of Palenque (15 min away). there was an amazing restaurant 10 min walk from there too called ‘el Panchan’. from the bus station it was a quick 10 minutes taxi drive. we could leave all our things at the reception until we could do the check in. thank you for taking care of us!!

there was nothing wrong really, we wish we could have stayed a bit longer.

Nothing

The place was shut down when we arrived at the hotel, the whole hotel staff walked off the job … had to find another hotel on the spot…we did not receive any notification from either booking.com or the hotel. Unbelievable that this can happen as we received confirmation from booking.com twice that our stay was confirmed at the hotel meanwhile the hotel had been shut down for 2 weeks. We were very lucky if was low season and found another place!