ICONIC RETREAT by ATULYAM STAYS

Stay was a disaster! We checked in at midnight. Rooms had layers of dust on furniture, there were dirty spots on the bedding, one of the toilets had a broken toilet seat, and they were not cleaned before we came. The position of the sink and toilet was so weird one could barely sit on it. The hotel manager took us to complimentary sight seeing ride when we arrived, which was redeeming initially and we wanted to let the room issues go because of that. Later, they increased our pending amount by 900. Their driver then separately asked us for more and we had to pay him again. There was absolutely zero communication and coordination between the staff. Seems like they just got here one week ago. Very rude and demanding driver, extremely slow service of food. When I say extremely slow, I mean everything was one hour late. There was no tea or coffee available in the morning. We had to leave at 6 am and we were told the staff will try to arrange. No coffee pouch available either. We were delayed by an hour. On top of everything the other manager was extremely rude and was pestering us for money and making rude comments on our character. We paid in halves because they were overcharging us. When we went to see their kitchen we almost vomited because of how dirty it was. Extremely unhygienic and we regretted every meal we ate there. We were only there for 40 hours to visit and had multiple delays because of their slow service. On our second night, some guests and staff were making a ruckus at 5 am in the morning. Shouting so loud that all of us woke up. I would never recommend staying here to anyone. Better stay in an ashram in Kumbh. I have enough evidence/photos to proof my case!!!

It's a new property but all staff members are serious and very friendly especially Mr. Golu the cook a nice guy and a fantastic cook. I wish all of them a very good future ahead

Staff is good Rooms are spacious Rooms are near and clean

Rooms are Non AC No mirror in the room for dressing Too many mosquitoes Blankets have no cover No intercom in rooms Bathroom are small No hot water in wash basin